About: Engage Business Media
Engage Business Media
Since 2009, Engage Business Media (www.ebm.media) has helped our global community of over 120,000 leaders in Customer Experience, Human Resources, Marketing, and Sales devise and implement winning Customer Experience, Employee Engagement, CX Marketing, and CX Sales strategies.
Over the past decade we have provided our Engage Customer community with a series of hugely successful and industry-leading face to face live events including Conferences, Directors Forums, Leadership Roundtable Focus Groups including our flagship ‘must attend’ annual Customer Engagement Summit, now in its ninth year, which has grown to become a two-day event attended by over 1,200 senior industry professionals, with the International Engage Awards taking place in the evening after the first day. We are in an enviable position of successfully attracting these C-level, Senior Director-level Management, and Heads of responsible, for the implementation and strategy of their customer and employee engagement. Our conferences enjoy 30% annual year-on-year growth and are industry-recognised leading events within their sector.
Our case study-driven conferences have a laser focus on ensuring we provide current and relevant success-led content relating to the latest industry challenges, our presenters are from world class heavy hitting brands such as Amazon, Barclays, BBC, BuzzFeed, Google, John Lewis, Mercedes, Liverpool F.C, M&S, Netflix, NHS, Sky, Vogue, WWF, and Virgin to name a few. Quite often we secure new speakers to the stage before they are seen on the circuit elsewhere. Our highly engaged senior end user audiences are the backbone of our events, and their experience when attending our events is of paramount importance to us. We pride ourselves on showcasing thought-provoking implementable ‘how-to’ success-driven content, helping these industry leaders overcome challenges and helping to further educate them with examples of excellence and best practice.
These communities are supported by our dynamic news-driven industry-recognised websites EngageCustomer.com, EngageEmployee.com, EngageCxMarketing.com and EBM.media, each publishing weekly newsletter alerts, ground breaking webinars, podcasts, research, surveys and more – collectively reaching over 250,000 professionals every month.
“THE COMPLETE RESOURCE FOR LEADING-EDGE THINKING ON THE ISSUES, CHALLENGES, AND OPPORTUNITIES RELATING TO EMPLOYEE ENGAGEMENT AND ITS IMPACT ON CUSTOMER ENGAGEMENT, PERFORMANCE, AND PROFITABILITY”
The essential resource to a community of over 29,000 leaders looking
for leading edge thinking on the issues, challenges and opportunities
relating to employee engagement and its impact on customer
engagement, performance and profitability. Research reveals that the
two most important business challenges identified by CEO’s are around
their people and their customer relationships. There is an irrefutable
body of evidence which proves that organisations with engaged
employees have more engaged customers and as a result gain longterm
competitive advantage. Research also shows that fewer than one
in three people are fully engaged with their work. The cultural and
commercial benefits of organisations taking an holistic view of their
employee and customer engagement strategies are proven.
Engage CX Marketing
“SHOWING THE PIVOTAL ROLE MARKETING PLAYS IN CREATING, MAINTAINING, AND ENHANCING CUSTOMER EXPERIENCE, ENGAGEMENT, AND LOYALTY”
Taking a deep dive into the challenges and opportunities relating to the
customer experience (CX). Research shows that the marketing function
is playing an increasingly important role in customer experience as
advances in technology enable greater customer understanding and
insight, allowing organisations to increasingly personalise and tailor
their offering to ever more demanding and proactive customers.
Organisations are continually developing strategies designed to
understand and deliver consistently on the expectations of their customers.
Marketing is central to the success of these strategies, Engage CX Marketing
is designed to be the first port of call for marketing executives looking
for the tools and techniques needed for customer loyalty, competitive advantage and business success.
Engage CX Sales
“DELIVERING A SEAMLESS AND POSITIVE CUSTOMER EXPERIENCE STARTS WITH THE SALES REPRESENTATIVE, CX NEEDS TO BE AT THE CORE OF AN ORGANISATION”
Customer experience is a term on everyone’s lips, unfortunately it is
not always totally understood, many commercial professionals think CX
is customer service, while other think it’s promotion. The entire
organisation must commit to CX, the culture of the company needs to
put the Customer at the centre of everything they do. The best kind
of CX is built on a deep understanding of the customers. Can a
sales-driven culture also have a Customer Experience driven culture?
This growing community of Senior Sales professionals are firmly
focussed on putting CX at the core of an organisation.
“SHOWING ORGANISATIONS HOW EFFECTIVE JOINED-UP CUSTOMER AND EMPLOYEE ENGAGEMENT STRATEGIES CAN DRIVE IMPROVED PERFORMANCE AND PROFITABILITY”
An extensive global community of over 48,000 Directors, Senior Execs,
Management and Heads of responsible for the ‘customer’ in large to
corporate-sized organisations, we help these household brands devise
and implement winning customer and employee engagement
strategies. Our mantra is that organisations need to be where their
customers are. They need to cut across their own internal silos, take a
more holistic view of their customers, both internal and external, and
deliver a consistent and appropriate service across all channels, offline,
online, social and mobile.
International Engage Awards
“THE INTERNATIONAL ENGAGE AWARDS ARE RECOGNISED BY THE INDUSTRY AS THE ONLY AWARDS PROGRAMME CELEBRATING CUSTOMER AND EMPLOYEE ENGAGEMENT”
The International Engage Awards, now in its fourth year, launched with 12 categories
in 2016, rising to 19 categories last year, providing even more opportunities
for organisations and individuals to showcase their achievements. The
International Engage Awards continue to shine a light on organisational
excellence and recognise individuals who have accomplished significant
achievements within the fast-evolving customer and employee engagement
market. The Awards will once again encompass excellence in contact centres,
online marketing, outsourcing, and also recognise emerging leaders in the
fields of customer and employee engagement.
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