Customer behaviour

Jaguar Land Rover slips to £3.4bn loss as China demand plummets

Jaguar Land Rover booked a loss for the last three months of 2018 as sales collapsed in China. The company booked a £3.1bn reduction in the value of its plants and other investments leading to a £3.4bn quarterly loss, its biggest to date. Carmakers are being hit by stronger regulations and demand for cleaner models. […]

Trustpilot to tackle customer review cheats

The business review site Trustpilot is making it easier for the public to detect when companies try to suppress complaints posted to its platform. The service is to reveal how many reviews each company has flagged for investigation over the previous year, which causes them to be hidden. It will also disclose how many of […]

Spotify splash out hundreds of millions on podcasts

Spotify is splashing out millions of dollars as it tries to move beyond music into the growing podcast market. The music streaming service has bought Gimlet Media, behind a string of popular podcasts including Reply All, and podcast publishing platform Anchor. The Swedish firm has also pledged to spend $400-$500m (£308m) this year on further […]


Netflix boosts subscriber numbers to nearly 140 million

Netflix ended 2018 with more than 139 million paid subscribers, adding 8.8 million members in the three months to 31 December. The streaming giant said the growth reflected the success of its original programmes, such as Bird Box and Roma. Netflix-original material now represents the “vast majority” of its most popular shows, executives said. Television […]

More than half of customers would stop watching Netflix if ads introduced

According to a new report into Traditional TV, Online Video and Streaming from marketing technology firm, AudienceProject, 57% of consumers would cancel their Netflix subscription if the company were to add commercials into its streaming service. When asked whether they would stop watching Netflix content featuring ads even if the subscription price was lowered, 42% of […]

No tears at online retailer Boohoo as sales rocket

Sales at Boohoo grew strongly in the last four months of 2018, in another sign that people are choosing online shopping over the High Street. The online fashion retailer, which also owns the PrettyLittleThing and Nasty Gal fashion labels, saw revenues in the four-month period jump 44% to £328.2m. It revised its revenue growth forecast […]

Institute of Leadership & Management (ILM)

Holiday makers hold on ‘Sunshine Saturday’ as they prepare for spring bookings

New research on holiday booking habits from Monetate reveals that despite ‘Sunshine Saturday’ (the first Saturday in January) supposedly being the busiest travel booking day of the year, most UK consumers are not ready to commit to a trip just yet this January. Whilst 21% of UK consumers will be purchasing holidays this month, over half (53%) look for trips at other times in the […]

Amazon and eBay evict sellers amid VAT crackdown

Thousands of overseas sellers have been evicted from online marketplaces in the UK such as Amazon and eBay owing to a tax crackdown. Businesses, mostly from China, sold items including British flags, phones and fake eyelashes but evaded VAT. HM Revenue and Customs (HMRC) sends notices to seven different online sales sites if it discovers […]