Customer Contact (incl BPO)

Facebook bets on stars with big Instagram following

Stars with legions of followers on Instagram will soon be able to sell products directly to users using the company’s apps. Facebook, which owns Instagram and Whatsapp, said this week that the future of shopping would depend on content ‘creators’. Hiring influencers to shift goods is nothing new. Royal warrants have been sought after for centuries. They […]

Apple iPhone sales drop at record rate

Sales of Apple’s iPhones fell at their steepest-ever rate during the three months to the end of March but are showing signs of stabilising. The technology giant said revenue from the iPhone dropped by 17% to $31bn. However, Apple chief executive Tim Cook said sales were stronger towards the end of March, including in China […]

Use of #ad more than doubles as influencer transparency grows

Socialbakers has released a comprehensive report on the must-know influencer marketing trends for Q1 2019.  The report, based on the trends of over 12 million Instagram influencers from Q1 2018 through the end of Q1 2019, reflects the state of influencer marketing as well as emerging themes in the influencer industry, which is projected to become a $5-10 billion […]

Follow that: Amazon plans free one day delivery for prime customers

Amazon has promised to cut delivery times worldwide for customers of its Prime service. Amazon Prime is a subscription service offering free delivery and access to Amazon’s TV shows. Members in the US currently receive free two-day delivery, but the plan is to cut that to one day. Prime customers already get free one-day delivery […]

Sainsbury’s-Asda merger blocked by regulator over customer concerns

The proposed merger between Sainsbury’s and Asda has been blocked by the UK’s competition watchdog over fears it would raise prices for consumers. The Competition and Markets Authority (CMA) also said it would raise prices at the supermarkets’ petrol stations and lead to longer checkout queues. Sainsbury’s boss Mike Coupe said the regulator was “effectively taking […]

New hope for future of high street as Millennials and Gen Z ride to the rescue

Findings released by one of Europe’s leading retail experience design agencies, Foolproof, reveals that the high street has a surprising advocate: the younger ‘digital generation’. 58% of 18-24 year olds and 60% of 25-34 year olds stated that they would rather shop for clothes in-store than online. The figures suggest it’s not all doom and gloom […]

JD Sports rewarded for focus on millennials

A focus on younger consumers has helped JD Sports to buck the retail gloom and report record results. The sportswear retailer said pre-tax profits rose 15.4% to £339.9m in the year to 2 February, with revenues jumping 49.2% to £4.7bn. In Europe, it had a net increase of 39 stores. It opened 34 in the […]

Bounty pregnancy club fined over data handling of more than 14 million people

Pregnancy club Bounty UK has been given a £400,000 fine for illegally sharing the personal information of more than 14 million people. The fine was issued by the Information Commissioner’s Office (ICO) in what it said was an “unprecedented” case. Bounty compiled personal data but did not tell people that it was shared with 39 other organisations, […]

Now Disney gets in on the TV streaming act

Can an almost century-old company learn from its glorious past and create itself a brave new future? Coming to a small screen near you… eventually. Disney has finally announced its long-anticipated streaming service, but it won’t be available until November in North America – and in some markets, it will take much longer. That’s due […]