Customer Contact (incl BPO)

Google unveils gaming platform Stadia

Google has unveiled a new digital gaming platform called Stadia which will stream better-than-console-quality games that have traditionally had to be either downloaded or purchased on disc. At launch it will work on existing desktops, laptops, TVs and phones, said the firm’s Phil Harrison. Google also revealed a controller. It looks like a traditional console […]

MySpace admits losing 12 years’ worth of music uploads

MySpace, one of the first online social networks, has apologised after a server migration caused a huge loss of data. A message on its website says that “any photos, videos and audio files” uploaded more than three years ago may no longer be available. There had been complaints going back several months that links to […]

Labour leader urges McDonald’s to drop Monopoly campaign

A McDonald’s Monopoly campaign which sees customers given the chance to win prizes including food is a “danger to public health”, says MP Tom Watson. He said the fast food giant should drop the annual competition, which starts this week, saying it encouraged people to order more, the Observer reported. It comes as the government considers […]

French Connection sales continue to fall

Sales at struggling fashion chain French Connection fell last year, as a result of the “difficult” trading conditions in the UK. Like-for-like sales, fell by 6.8% compared with the previous year, with declines both in store and online. However, for the first time in seven years, the chain made a small profit of £100,000, against […]

New research highlights value of gift cards as ‘branded currency’

The average U.K. consumer spends £41 more than the original value of their gift card according to the U.K. Prepaid Consumer Insights Study released by First Data. The study also found that 34% of consumers visit a store they would not have visited otherwise due to their receipt of a gift card. First Data’s first […]

Giraffe and Ed’s Easy Diner chains to close 27 sites

The owner of Giraffe and Ed’s Easy Diner is to close 27 restaurants putting hundreds of jobs at risk. The brands will enter a company voluntary arrangement (CVA) and close almost a third of their 87 restaurants. Boparan Restaurant Group (BRG) said sales had improved at the chains since they were acquired in 2016, but […]

Housebuilder Permission’s profits top £1bn for first time

Profits have topped £1bn for the first time at housebuilder Persimmon, which was caught in a pay row last year and is under scrutiny over its continued involvement in the Help to Buy scheme. Annual profits jumped 13% to £1.091bn, up from £966m in 2017. The firm also said its interim chief executive, Dave Jenkinson, […]

Supermarkets misleading shoppers on healthy food say nutritionists

Products high in salt and saturated fats are being marketed as healthy by leading supermarkets, BBC Radio 5 Live Investigates has found. The British Dietetic Association said stores including Tesco, Morrisons and Sainsbury’s were being “unhelpful” and “confusing” customers. The Royal Society for Public Health called for an independent supermarket regulator. Supermarkets said they were committed to […]

Royal Mail says ‘sorry’ for raising stamp price above regulator cap

Royal Mail has apologised after announcing a price rise which breaches a cap designed to make the postal service “affordable” for all consumers. From 25 March, the price of a second-class stamp will rise by 3p to 61p – breaching Ofcom’s current price cap of 60p which is in place until 1 April. The price […]

Trends in live chat and CX Strategies revealed in new benchmarking report

Comm100, a global provider of omnichannel customer experience solutions, released its fourth annual benchmark report highlighting the current state of live chat and its impact on customer experience. As live chat has grown into a mature customer communication channel, organizations have found that it is not enough to simply implement live chat: they must also […]