Customer feedback

Boots roll out paper bags after plastic row

Health and beauty chain Boots has started to replace plastic bags with brown paper bags in an attempt to cut down on the use of single-use plastic. The retailer is also introducing unbleached paper dispensing bags for prescriptions. However, prescriptions assembled at its central pharmacy will still be sent out in plastic packaging, a practice that […]

‘Harmful’ gender stereotypes in adverts banned

A ban on adverts featuring ‘harmful gender stereotypes’ or those which are likely to cause ‘serious or widespread offence’ has come into force. The ban covers scenarios such as a man with his feet up while a woman cleans, or a woman failing to park a car. The UK’s advertising watchdog introduced the ban because […]

WH Smith worst retailer for customer experience for second year in a row

WH Smith has been ranked the UK’s worst High Street retailer for the second year in a row, according to a Which? survey of 7,700 shoppers. The poll, which covered 100 retailers, rated the chain ‘very poor’ for value for money and in-store experience. Homebase/Bunnings and Sports Direct were the next worst performers, while Richer […]

Real Madrid leapfrog Manchester United to be most valuable club in Europe says KPMG

Real Madrid has overtaken Manchester United and been named most valuable European football club, being worth about €3.22bn (£2.91bn), says KPMG. The Spanish club tops KPMG’s study of top sides’ ‘enterprise value’. The report, based on the 2016-17 and 2017-18 seasons, studied profitability, broadcasting rights, popularity, sporting potential and stadium value. Champions League finalists Liverpool […]

Three in four 18 – 34 year olds rate experience over products

A new survey of 1,000 UK consumers from leading retail and shopper marketing agency, Savvy takes a closer look at how UK consumers have been getting involved in live brand experiences, the different types of activity that appeal to them and it also assesses the building blocks of great live campaigns. “The way people consume […]

Big increase in customer personalisation budgets: Capability lagging though

In partnership with  Sitecore®, the global leader in digital experience management software, SoDA has released The SoDA Report On… Global Trends in personalisation, highlighting challenges, and opportunities for global business leaders in digital experience personalisation. The SoDA Report On is a white-paper series spun from the larger annual trend publication, The SoDA Report, used by today’s top agencies and […]

Amazon flooded by fake five star reviews says consumer Watchdog

Online retail giant Amazon’s website is flooded with fake five-star reviews for products from unfamiliar brands, consumer group Which? has claimed. Top-rated reviews on popular items such as headphones, smart watches and fitness trackers were dominated by unknown brands, its probe concluded. Thousands of these were unverified, meaning there was no evidence the reviewer bought […]

Guinness maker Diageo to remove plastic from multipacks

Drinks giant Diageo has announced that it is removing plastic from multipacks of its Irish stout brand Guinness. Plastic ring carriers and shrink wrap will be also removed from packs of Harp, Rockshore and Smithwick’s beers, as part of Diageo’s £16m initiative. The change will be phased in with multi-can packs sold in “100% recyclable […]

Love it or hate it Brits have been loyal to Marmite for over 20 years

Research by Sodexo Engage has found that Marmite is the brand UK consumers have been loyal to the longest, with 78% of Brits preferring Marmite over other brands in the same category. The data also shows that 79% of consumers are likely to recommend the brand to others. Sodexo Engage, specialists in employee and consumer […]