Digital

Majority of consumers ready to leave retailers unable to fulfill digital needs

The 2016 Consumer Trends Report revealSthat digital services are now expected as standard by consumers, with retailers needing to adapt, or risk their losing business altogether. With only 5 percent of consumers surveyed preferring to avoid omnichannel completely, it seems digital services are central to the retail experience. The study of 3,000 consumers in the […]

Poor government planning blamed for threat to digital revolution

Britain’s position as a leading player in the digital revolution is under threat because of poor Government planning for state-of-the-art infrastructure, a report has found. More than 90% of companies view internet access as essential, but the Government is not doing enough to strengthen the UK’s digital network within a fiercely competitive global marketplace, according […]

£90BILLION BOOST IF UK ECONOMY REALISES ITS DIGITAL POTENTIAL

The UK economy could receive a boost of more than £90 billion if companies fully develop their digital potential, a new report claims. Research from Oxford Economics and Virgin Media Business suggests that continuing to increase the use of digital capabilities such as online collaboration and improving technology infrastructures could give an economic boost of […]

MICROSOFT REPLACES AMAZON AS TOP DIGITAL CUSTOMER EXPERIENCE BRAND

At the top of the Lithium Social Power Ranking is Microsoft, bumping Amazon to the #2 position, followed by MTV, Facebook and Google. These top 5 brands are leaders in providing a holistic digital customer experience, according to their Klout Scores, which measure how engaged customers are with a brand across social channels. The Lithium Social […]

23% of UK adults still don’t possess the Basic Digital Skills

Technology has, and will continue to, disrupt and transform our lives. Yet despite its ever-growing presence, 23% of UK adults still don’t possess the Basic Digital Skills necessary to take advantage of it according to digital skills charity Go ON UK. This means one in five people are unable to do simple things like send […]