Employee Engagement

More than two thirds of C-level executives now prioritise the CX above profit and revenue growth

New research from Engage Hub, the data-driven customer engagement company, shows that for businesses today, customer experience is more important that even profit and revenue growth. Over two-thirds of C-level executives interviewed see customer experience as a top business priority. The flagship report, ‘The Customer-centric Organisation’, produced in partnership with Sapio Research, explores how much […]

Waitrose food editor William Sitwell resigns over ‘killing vegans’ row

The editor of Waitrose Food magazine, William Sitwell, is standing down with immediate effect after suggesting a series on “killing vegans, one by one”. He was responding to an email pitch from freelance journalist Selene Nelson who had suggested features on plant-based recipes. Sitwell, also a critic on Masterchef, apologised for any offence caused. Waitrose […]

Marketing departments set for cash injection next year

Almost half of UK business leaders plan to boost spending in marketing in 2019, according to a recent survey by MHR Analytics, the data analytics software provider. The survey polled 200 business leaders from medium and large-sized businesses and found that 49 per cent were planning to scale up their marketing spend in 2019. It […]

Patisserie Valerie saved by cash injection from shareholders

Patisserie Valerie has been saved from collapse after entrepreneur Luke Johnson, who owns 37% of the company, provided £20m in loans to the struggling chain. Mr Johnson agreed to lend £10m for three years to owners Patisserie Holdings plc, which the company said would provide “immediate liquidity”. He has also provided a further bridging loan […]

Coast fashion retailer collapses putting 300 jobs at risk

Women’s fashion retailer Coast has gone into administration, putting 300 jobs at risk, in a sign of continuing pain on the High Street. The collapse means the immediate closure of its 24 stores at locations including Oxford Street in London. Karen Millen has bought some parts of Coast, whose website and department store concessions will […]

Four in ten workers say a negative corporate welcome is damaging to the brand

Proxyclick, creator of next generation visitor management software has launched  ‘The Integrated Visitor Experience’, a whitepaper exploring new ways that integrated building, security and workplace management technologies are delivering the VIP experience customers expect today. Visitors can feel the culture the moment they walk through the door to your office. The latest research from Proxyclick […]

Luxury goods maker Chanel chooses London for its global HQ

The luxury goods maker Chanel says it’s elected to set up its global office in the UK. For the first time in its 110-year history, the brand is gathering the majority of its global business functions under one roof. Chanel, renowned for its tweed suits, handbags and perfume, had global sales of over £7bn last […]

Ad giant WPP expected to name Mark Read as CEO to replace Sir Martin Sorrell

Advertising giant WPP is to name Mark Read as its next chief executive, according to reports. Currently co-chief operating officer, he will replace Sir Martin Sorrell who quit the firm in April following a scandal. Sir Martin, who founded the firm in 1986, had faced a complaint of personal misconduct which he denied. WPP declined […]