Research

Almost half of customers suspicious on how organisations use their data

The results of a large-scale study of more than 18,000 consumers in nine countries published today by Verint Systems with support from analyst and consultancy firm Ovum and research company Opinium, highlights the importance of quick, easy and personalised service in securing their trust. It additionally uncovered deep divisions over attitudes to how personal data […]

Students ripped off through failure to complain

Companies are ripping students off to the tune of £335 million a year because they are either too afraid to complain or do not know their rights, Ombudsman Services has warned. The mediator’s research found that almost eight in 10 (78%) students have encountered a problem with a company and lost money as a result, […]

Customers will have to wait longer for findings of inquiry into energy sector

Consumers will have longer to wait before they discover the findings of a crucial report into Britain’s energy market, it has been confirmed. The deadline for the investigation, which looks at potential competition failings in the sector and could have huge implications for both energy suppliers and consumers, was originally set for December 25. However […]