Technology

WORLDWIDE LAUNCH OF DIAGNAL ENGAGE AIMED TO HELP MARKLETERS WIN AND RETAIN CUSTOMERS

Diagnal specialists in technology solutions for Internet TV service providers, today announced that IBC2017 will see the worldwide launch of its ENGAGE solution. ENGAGE enables operators to automate innovative social media and direct communication marketing campaigns that drive user acquisition, ensure revenue conversion and improve customer retention. The innovative ENGAGE marketing platform uses data and […]

DOMINO’S PIZZA LAUNCHES AMAZON ECHO VOICE ORDERING TO FIGHT SLOWING SALES

 Domino’s Pizza has inked an agreement with Amazon Echo that will enable voice ordering for customers as it looks to boost slowing sales growth. The delivery chain will launch what it called an “industry first” with voice ordering through Amazon’s Echo device as of today, as well as introducing GPS tracking for its pizzas. Chief […]

GOOGLE GLASSES MAKING A COMEBACK WITH A NEW BUSINESS VERSION

Google is to sell a revamped version of its smart glasses to businesses, more than two years after the original version of the product was cancelled. The company said Glass Enterprise Edition had improved battery life and felt more comfortable during long-term wear than before. However, it still resembles the original model, with a small […]

TALKTALK ROLLS OUT IN-APP CHAT TO SAVE CUSTOMERS TIME

TalkTalk is integrating chat-style messaging into its popular MyTalkTalk app, so customers no longer have to hold for a response when they contact the service provider.  After a trial that starts today, the new update will be rolled out to all customers in the autumn. The new functionality allows customers to send and receive messages […]

HOW DISNEY USES ANALYTICS TO TELL STORIES: NOTHING MICKEY MOUSE ABOUT IT

Disney has been telling stories since the 1920s when Mickey Mouse and his friends were first drawn. And today it is among the most respected companies for using data and analytics to communicate an effective narrative to its fans. The company gathers and analyses a wealth of information from across its media and retail platforms, […]

THEFT FROM CONTACTLESS CARDS AND MOBILE DEVICES SOARING

The amount of money stolen from contactless bank cards and mobile devices has soared, it has emerged. Almost £7m was taken in 2016, compared to £2.8m in 2015, according to Financial Fraud Action UK. In the same period, contactless spending rose from £7.75bn to £25.2bn. A judge recently slammed the technology, which does not require a […]

CYBER SECURITY BIG CONCERN FOR CONSUMERS SHOPPING WITH MOBILE APPS

As technology changes the way people shop, concerns about security breaches on mobile devices have been revealed as the biggest fear among consumers when it comes to deciding on downloading a retail app, according to research by Apadmi. The survey showed three quarters (74 per cent) were most concerned about the security of their information […]

VIRGIN ACTIVE FIRST GLOBAL FITNESS CLUB TO INTEGRATE WITH AMAZON ALEXA

Virgin Active has become the first global fitness club to integrate with Amazon Alexa. Launching an app to bring members closer to their workouts, Alexa now gives members a new way to schedule their fitness regime through the voice-controlled home personal assistant. Alexa will respond to questions about the clubs’ class timetable, class type, location […]