Digital Transformation set to shift from theory to reality in next 12 months thanks to AI and Robotics

Dimension Data Tech Trends 2019 report identifies fundamental industry trends that will come to define the business technology landscape in 2019 across customer experience, cybersecurity, digital business, digital infrastructure, digital workplace, technology futures, and services. In the report, Group CTO Ettienne Reinecke claims that 2019 will finally see digital transformation become a reality and predicts a spate […]

US attacks UK budget plan for digital services tax on tech giants

The US has hit back against a UK plan to impose a new tax on sales by technology giants. US political leaders and business groups say the proposal would violate tax agreements by targeting US firms. They warned the tax could spark US retaliation and hurt prospects for a US-UK trade deal. In a statement […]

Twitter earnings boosted by major sports broadcasts

Coverage of major football and baseball games in the US helped Twitter generate better-than-expected sales and profits in the third quarter. The social network said revenue jumped 29% to $758m in the period, beating analyst estimates. But its total number of users declined as it closed “spammy and suspicious” accounts, and it forecast further falls. […]

Apple boss Tim Cook praises GDPR and wants a tougher US privacy law

Apple chief executive Tim Cook has demanded a tough new US data protection law, in an unusual speech in Europe. Referring to the misuse of “deeply personal” data, he said it was being “weaponised against us with military efficiency”. “We shouldn’t sugar-coat the consequences,” he added. “This is surveillance.” The strongly-worded speech presented a striking […]

Tiny new palm smartphone baffles gadget fans

A tiny Android smartphone designed to be a “companion phone” to a full-sized device has been launched in the US – using the brand name Palm. The handset is the size of a credit card and has two cameras but no headphone jack or wireless charging. It aims to help people take a break from […]

Global study reveals digital channel customer use gaining ground

NICE inContact,  has announced findings from the breakthrough global research study that measures real-world consumer experiences including most recent service interaction, satisfaction, loyalty and advocacy – including Net Promoter Score® (NPS®) – across communication channels. The second annual NICE inContact Customer Experience (CX) Transformation Benchmark includes consumers from three countries – United States, United Kingdom and Australia – […]

EU pushes for new tax on tech giants ‘by Christmas’

A new tax on technology giants such as Facebook, Amazon and Google could raise £4.4bn a year across Europe, an EU commissioner has said. Pierre Moscovici, head of tax for the European Commission, said a deal was “doable by Christmas”. Good progress was being made, he said, in unblocking an issue that has caused controversy […]