Consumers prefer engaging with organisations through a mix of AI and humans says new report

New research from Capgemini’s Digital Transformation Institute has revealed that artificial intelligence (AI) is no longer alien to consumers, with close to three-quarters (73%) indicating they have interacted via AI, and 69% of those who have used AI being satisfied with those interactions. The report, “The Secret to Winning Customers’ Hearts  with Artificial Intelligence: Add […]

Facebook admits bug unblocked unwanted users

Facebook has admitted a glitch in its network meant people who had been blocked were temporarily unblocked. The bug, revealed by the company on Monday, affected at least 800,000 people. It was active between between 29 May and 5 June and applied to both core Facebook and its Messenger app. The company said it would […]

UK attracts £2.3BN in technology firm investments with 1600 new jobs

Technology firms are to invest more than £2bn in the UK, creating 1,600 new jobs, Theresa May has announced. Mrs May hosted a tech roundtable event where three firms announced private investment into the UK economy. The prime minister also announced several government-funded initiatives to help British start-ups and attract foreign talent. One initiative is […]