Technology

Apple boss Tim Cook praises GDPR and wants a tougher US privacy law

Apple chief executive Tim Cook has demanded a tough new US data protection law, in an unusual speech in Europe. Referring to the misuse of “deeply personal” data, he said it was being “weaponised against us with military efficiency”. “We shouldn’t sugar-coat the consequences,” he added. “This is surveillance.” The strongly-worded speech presented a striking […]

Tiny new palm smartphone baffles gadget fans

A tiny Android smartphone designed to be a “companion phone” to a full-sized device has been launched in the US – using the brand name Palm. The handset is the size of a credit card and has two cameras but no headphone jack or wireless charging. It aims to help people take a break from […]

Global study reveals digital channel customer use gaining ground

NICE inContact,  has announced findings from the breakthrough global research study that measures real-world consumer experiences including most recent service interaction, satisfaction, loyalty and advocacy – including Net Promoter Score® (NPS®) – across communication channels. The second annual NICE inContact Customer Experience (CX) Transformation Benchmark includes consumers from three countries – United States, United Kingdom and Australia – […]

EU pushes for new tax on tech giants ‘by Christmas’

A new tax on technology giants such as Facebook, Amazon and Google could raise £4.4bn a year across Europe, an EU commissioner has said. Pierre Moscovici, head of tax for the European Commission, said a deal was “doable by Christmas”. Good progress was being made, he said, in unblocking an issue that has caused controversy […]

Nine in ten believe retailers which fail to digitally transform will go out of business by 2024

Retailers failing to engage in digital transformation won’t be operating by 2024, according to ninety percent of senior decision makers within the retail industry.  In fact, a quarter believe that retailers steadfastly clinging to more traditional ways of doing business won’t exist three years from now. The research, published by Hitachi Consulting, revealed that despite […]

UK Film and TV sees record investment

The British Film Institute (BFI) says the UK film and TV industry generated a record £7.9bn in 2016, helped by government tax reliefs. A BFI-commissioned report found that £632m in tax relief prompted additional spending of more than £3bn on the creation of films, high-end television, such as The Crown, and computer games. It said […]

Transcribed videos can increase company revenue up to 16 percent

Marketing experts have discovered that e-commerce stores that use video advertising on their sites with professionally transcribed, non-automated captions can boost their revenue by up to 16% by increasing SEO rankings and visibility on Google. Businesses using YouTube videos to market their product are urged to create their own captions and not rely on YouTube’s […]