Thought leadership

EU Countries behind the global pace on crypto currency

New research commissioned by leading global cryptocurrency company Luno has revealed that nearly half (47%) of European countries are still sceptical about the profitability and safety of cryptocurrencies. Whereas nearly 4 in 5 (79%) of those in emerging markets* outside of Europe are more optimistic about the profitability of cryptocurrencies like Bitcoin and Ethereum. Cryptocurrencies […]

Google outlines $13bn US investment

Google plans to spend more than $13bn (£10.1bn) this year, as it builds data centres and offices across the US. The search giant promoted its plans in a blog post on Wednesday, saying the investments would spur the creation of more than 10,000 construction jobs. The firm will also add tens of thousands to its workforce, doubling […]

Four in five marketers believe they will have ‘complete ownership’ of the CX as soon as 2020

80% of marketers plan to take complete control of their companies’ customer experiences (CX) over the next two years according to new research released by Episerver, the company transforming digital experiences. The research incorporates data from 100 in-house marketers across the UK, examining their views on the future relationship between marketing and CX. The data […]

MPs say fast fashion brands are failing to commit to reducing impact

Fashion retailers JD Sports, Sports Direct and Boohoo, are “failing to commit” to reducing their environmental and social impact, MPs say. Amazon, TK Maxx and Missguided were also described by the Environmental Audit Committee (EAC) as being among the “least engaged” in sustainable fashion and labour market initiatives. The EAC said it was “shocking” the […]

CX disconnect in an ‘experience economy’ is putting business at risk says Dimension Data

Dimension Data, the USD 8 billion global technology integrator and managed services provider for hybrid IT, today revealed the findings of its annual CX Benchmarking Report. It urges organisations to address a “customer experience disconnect” that could lose them business or even jeopardise their chances of survival in competitive markets where consumer loyalty can no […]

Rupert Murdoch asks for permission to merge Times titles

Rupert Murdoch newspapers the Times and the Sunday Times are asking the government for permission to share resources, including journalists, between the two titles. The application to the Department for Digital, Culture, Media and Sport (DCMS) is necessary as legal undertakings were made to keep them separate when he bought them in 1981. The papers […]

MPs fury over Facebook chief Zuckerberg ‘no show’

Politicians from nine countries reacted angrily to the absence of Facebook founder Mark Zuckerberg at a hearing today. The event is part of an unprecedented international inquiry into disinformation and fake news. Richard Allan, Facebook’s vice-president of policy solutions, appeared in Mr Zuckerberg’s place.He said he took responsibility for deciding who appeared at which committee. […]

Facebook documents seized by MPs investigating Cambridge Analytica data breach

A cache of Facebook documents has been seized by MPs investigating the Cambridge Analytica data scandal. Rarely-used Parliamentary powers were used to demand that the boss of a US software firm hand over the details. The Observer, which first reported the story, said the documents included data about Facebook’s privacy controls. Damian Collins, MP, later said […]

New sugar tax has raised £154M in first six months

The new sugar tax on soft drinks has raised £153.8m since it was introduced in April, the government has said. The figure, which covers the period to the end of October, means the tax is on track to raise the estimated proceeds of £240m for the full year. The new tax is applied to soft […]