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Category: Customer Experience

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Singles Day: Luxury brands jump on China’s mega shopping event
Customer Experience

Singles Day: Luxury brands jump on ...
Posted 12 November 2020
Report reveals changing behaviours as holiday shoppers contend with the pandemic restrictions
Customer Experience

Report reveals changing behaviours as holiday ...
Posted 09 November 2020
Tourism industry to lose over $1 trillion and reduce global GDP by up to 2.9 per cent
Customer Experience

Tourism industry to lose over $1 trillion and ...
Posted 03 November 2020
Customers to get cash from shops not ATMs in the future
Customer Experience

Customers to get cash from shops not ATMs in ...
Posted 16 October 2020
ASOS adds three million customers as profits soar amid pandemic
Customer Experience

ASOS adds three million customers as profits ...
Posted 14 October 2020
Tesco profits surge as online orders double
Customer Experience

Tesco profits surge as online orders double ...
Posted 07 October 2020
Shoppers lost £100m in vouchers expiring in lockdown
Customer Experience

Shoppers lost £100m in vouchers expiring in ...
Posted 28 September 2020
Online retailer The Hut Group plans £4.5bn listing
Customer Experience

Online retailer The Hut Group plans £4.5bn ...
Posted 20 August 2020
Asos: Sports gear and face cream sales boom as lockdown eases
Customer Experience

Asos: Sports gear and face cream sales boom as ...
Posted 13 August 2020
B&Q owner sees sales soar in lockdown DIY boom
Customer Experience

B&Q owner sees sales soar in lockdown DIY ...
Posted 22 July 2020
Bad online reviews cost businesses an average of £125K a year
Customer Experience

Bad online reviews cost businesses an average ...
Posted 17 July 2020
High Street busier but still more than 50 per cent down on last year
Customer Experience

High Street busier but still more than 50 per ...
Posted 07 July 2020
Waitrose will never stock chlorinated chicken says boss
Customer Experience

Waitrose will never stock chlorinated chicken ...
Posted 26 June 2020
Sky Q kicks off HDR support with on-demand nature shows
Customer Experience

Sky Q kicks off HDR support with on-demand ...
Posted 29 May 2020
Harrods hits the shopping mall to stop congestion
Customer Experience

Harrods hits the shopping mall to stop congestion ...
Posted 25 May 2020
Online toys and games retailers see revenues quadruple
Customer Experience

Online toys and games retailers see revenues ...
Posted 19 May 2020
Customers will switch if digital customer experience disappoints
Customer Experience

Customers will switch if digital customer ...
Posted 12 May 2020
Three in four consumers will switch after poor contact centre experience
Customer Experience

Three in four consumers will switch after poor ...
Posted 12 May 2020

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