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Pret ramps up digital focus with shift away from ‘shops first’ mentality
Customer Experience

Pret ramps up digital focus with shift away ...
Posted 05 March 2021
Pontins used ‘undesirables list’ of Irish surnames
Customer Experience

Pontins used ‘undesirables list’ ...
Posted 03 March 2021
Airbnb predicts ‘significant’ travel rebound
Customer Experience

Airbnb predicts ‘significant’ ...
Posted 02 March 2021
UK companies failing to capitalise on customer engagement
Customer Experience

UK companies failing to capitalise on customer ...
Posted 25 February 2021
Rapid social commerce growth driven by user-generated content
Customer Experience

Rapid social commerce growth driven by ...
Posted 25 February 2021
How museums are using immersive digital experiences (pre- and post-pandemic)
Customer Experience

How museums are using immersive digital ...
Posted 10 February 2021
Changing consumer behaviour will drive growth in card spending
Customer Experience

Changing consumer behaviour will drive growth ...
Posted 25 January 2021
Over £44 million in fines racked by gambling companies in 2020
Customer Experience

Over £44 million in fines racked by gambling ...
Posted 05 January 2021
Customer Experience Management market revenues to gain $14.9 billion by 2025
Customer Experience

Customer Experience Management market revenues ...
Posted 21 December 2020
Warner Bros’ films set for simultaneous cinema and US streaming
Customer Experience

Warner Bros’ films set for simultaneous ...
Posted 07 December 2020
Digital acceleration continues as pandemic changes consumer preferences
Customer Experience

Digital acceleration continues as pandemic ...
Posted 02 December 2020
Singles Day: Luxury brands jump on China’s mega shopping event
Customer Experience

Singles Day: Luxury brands jump on ...
Posted 12 November 2020
Report reveals changing behaviours as holiday shoppers contend with the pandemic restrictions
Customer Experience

Report reveals changing behaviours as holiday ...
Posted 09 November 2020
Tourism industry to lose over $1 trillion and reduce global GDP by up to 2.9 per cent
Customer Experience

Tourism industry to lose over $1 trillion and ...
Posted 03 November 2020
Customers to get cash from shops not ATMs in the future
Customer Experience

Customers to get cash from shops not ATMs in ...
Posted 16 October 2020
ASOS adds three million customers as profits soar amid pandemic
Customer Experience

ASOS adds three million customers as profits ...
Posted 14 October 2020
Tesco profits surge as online orders double
Customer Experience

Tesco profits surge as online orders double ...
Posted 07 October 2020
Shoppers lost £100m in vouchers expiring in lockdown
Customer Experience

Shoppers lost £100m in vouchers expiring in ...
Posted 28 September 2020

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