News

Category: Customer Experience

Pret ramps up digital focus with shift away from ‘shops first’ mentality
Customer Experience
Pontins used ‘undesirables list’ of Irish surnames
Customer Experience
Airbnb predicts ‘significant’ travel rebound
Customer Experience
UK companies failing to capitalise on customer engagement
Customer Experience
Rapid social commerce growth driven by user-generated content
Customer Experience
How museums are using immersive digital experiences (pre- and post-pandemic)
Customer Experience
Changing consumer behaviour will drive growth in card spending
Customer Experience
Over £44 million in fines racked by gambling companies in 2020
Customer Experience
Customer Experience Management market revenues to gain $14.9 billion by 2025
Customer Experience
Warner Bros’ films set for simultaneous cinema and US streaming
Customer Experience
Digital acceleration continues as pandemic changes consumer preferences
Customer Experience
Singles Day: Luxury brands jump on China’s mega shopping event
Customer Experience
Report reveals changing behaviours as holiday shoppers contend with the pandemic restrictions
Customer Experience
Tourism industry to lose over $1 trillion and reduce global GDP by up to 2.9 per cent
Customer Experience
Customers to get cash from shops not ATMs in the future
Customer Experience
ASOS adds three million customers as profits soar amid pandemic
Customer Experience
Tesco profits surge as online orders double
Customer Experience
Shoppers lost £100m in vouchers expiring in lockdown
Customer Experience

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