Frequently Asked Questions

Where is the Victoria Park Plaza located?

The address of the Victoria Park Plaza is 239 Vauxhall Bridge Road, London, SW1V 1EQ

What is the closest train/tube station to the Victoria Park Plaza?

The hotel’s ideal location is just 5 minutes away from London Victoria Underground stations and 15 minutes away Vauxhall National Railway station.

For map directions to the Victoria Park Plaza, click here.

What time should I arrive to the event?

Registration will be located on the floor the event is taking place on and opens at 8:15am. We would recommend arriving at this time to give you enough time to sign in, grab a coffee and find a seat.

What floor of the venue is the event taking place on?

The events will take place on either Lower Level One or Lower Level Two. To double check the floor of the event you’ll be attending, you can contact us here.

How long is each session?

Each session is 20 minutes long, with three sessions making up one Topic Stream.

Can I move between the halls throughout the day?

Of course! You can choose which case studies you listen to and you don’t have to sit in a full topic stream. We suggest exiting your hall once the case study you are listening to is finished to avoid disruption.

Is there a cloakroom available?

Absolutely. You will be able to leave coats, bags and personal items with the hotel cloakroom for the duration of the day.

Is there a dress code for the event?

Attendees can wear what they feel most comfortable in, however we ask that attire is smart and reflects business dress.

What do I need to do if I have a food intolerance/allergy?

We try to cater to all dietary requirements at our events. If you have a food intolerance or allergy, please contact us directly here.

How do I obtain the presentations after the event?

All presentations will be emailed to attendees the week after the event. You can also find the presentations on our website under “Previous Conferences”.

How much is a ticket to the event?

A standard ticket to an event is £595+VAT. If you are attending with a group or are interested in attending other events throughout the year, email to hear about all ticket options or get in touch with one of the team here.

What happens if I’m late?

Don’t worry if you are running late – registration will be open throughout the day so just make sure to visit our team there and sign in on arrival.

What happens if I need to leave early?

If you do need to leave the event early, please make one of the team aware and hand in your badge and lanyard at the registration desk.

What happens if I need to cancel my place?

If you need to cancel your place, please get in touch with us at to make us aware. It is against our company policy to offer refunds, however we can transfer your ticket free of charge to another event hosted by Engage Business Media.

Where can I find the agenda?

You can find the agenda on the event page on the website. On arrival to the event, you’ll be given an event guide which includes the agenda. Our event app also allows you to view the agenda and personalise your schedule. Please note: Saving a session to your schedule does not guarantee you a place in the session.

How do I book to attend a Focus Group on the day?

Prior to the event, you should receive an email with all the available Focus Groups giving you the option to pre-book your place. If you don’t manage to do this, on the day of the event you can visit the Help Desk on arrival located on the event floor to book your place. Spaces are limited so you may be put on a reserve list and contacted later in the day to confirm your place.

How do I access the app?

You can download the app from the app store of any Apple, Android or smart phone, simply search
Engage Business Media in either the Google Play or the App Store.

You will need to log into the app using the email you registered your place with, and from there you will be able to use the app to view the agenda, take part in live polling and message other attendees to arrange 1 to 1 meetings.

By creating my personalised schedule for the day, does this guarantee me a seat in the sessions?

There is no way to guarantee a seat in any session, so we suggest when you plan your schedule you leave yourself enough time to move between each hall.

How can I interact with sponsors?

Sponsors and their stands will be located in the Expo Hall throughout the day. Alternatively, you can arrange meetings with specific sponsors by using the event networking app.

What happens if I tap my badge on a sponsor’s tablet?

By tapping your badge on a sponsor’s tablet, they will obtain your details from the event and will be in touch to follow up with you.