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Knowledge: Case Studies

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Facebook and Defected Records

Facebook and Defected Records...

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Expedia Case Study: How to shape CX measurement for impact

Expedia Case Study: How to shape CX...

Expedia
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Hawksmoor Case Study: Marketing 2.0 – Back to Basics for Hospitality

Hawksmoor Case Study: Marketing 2.0 – Back...

Hawksmoor
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Twitter: Lockdown 2020 – What social data can tell us about what’s next

Twitter: Lockdown 2020 – What social...

Twitter
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Forrester: The Case For Customer Obsession In Marketing

Forrester: The Case For Customer Obsession In...

Forrester
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Paypal Case Study: How measuring the impact of experience can create a virtuous circle

Paypal Case Study: How measuring the impact of...

Paypal
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Save the Children Case Study: Marketing a Feeling

Save the Children Case Study: Marketing a Feeling...

Save the Children
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Direct Line Case Study: From Chickens to Kangaroos to Ants – our Digital Transformation Journey

Direct Line Case Study: From Chickens to...

Direct Line
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DMA: We are not normal – What you need to know about your customers

DMA: We are not normal – What you need...

DMA
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Financial Times: 7 key considerations for your subscription strategy

Financial Times: 7 key considerations for your...

Financial Times
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Photobox Case Study: Actionable Personalization – A journey from fad to value addition

Photobox Case Study: Actionable...

Photobox
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Creating brand ambassadors through providing trustworthy and enjoyable customer experiences

Creating brand ambassadors through providing trustworthy and enjoyable customer experiences
Improving customer journeys through technological developments

Improving customer journeys through technological developments
Aligning content purposes to global audience needs

Aligning content purposes to global audience needs
Bringing an ecosystem of benefits to customers

Bringing an ecosystem of benefits to customers
How digital resources can empower people living with sight loss

How digital resources can empower people living with sight loss
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