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Knowledge: Case Studies

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Creating brand ambassadors through providing trustworthy and enjoyable customer experiences

Creating brand ambassadors through providing trustworthy and enjoyable customer experiences
Improving customer journeys through technological developments

Improving customer journeys through technological developments
Aligning content purposes to global audience needs

Aligning content purposes to global audience needs
Bringing an ecosystem of benefits to customers

Bringing an ecosystem of benefits to customers
How digital resources can empower people living with sight loss

How digital resources can empower people living with sight loss
Customer satisfaction starts with an engaged workforce

Customer satisfaction starts with an engaged workforce
Show me More Than the Money – Virgin Money & Metro Bank

Show me More Than the Money – Virgin Money & Metro Bank
Ringing Up The Changes – Three UK

Ringing Up The Changes – Three UK
Increasing Retention to Record Rates – News UK

Increasing Retention to Record Rates – News UK
Fit For The Future – N Brown Group

Fit For The Future – N Brown Group
From the boardroom to the Contact Centre: growing with your customers – Microsoft

From the boardroom to the Contact Centre: growing with your customers – Microsoft
Gaining an Emotional Understanding – Kent Fire and Rescue Service

Gaining an Emotional Understanding – Kent Fire and Rescue Service
Heart of the Matter – Co-op

Heart of the Matter – Co-op
Get the Experience Right by Design – Bupa UK

Get the Experience Right by Design – Bupa UK
The Customer Philosophy – Belron International

The Customer Philosophy – Belron International

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