Knowledge - Insights: Webinars

Join us to take part in a live webinar or watch previous webinars on demand…

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Creating Digital-First Customer Engagement In The “New Normal”

Digital-first customer engagement is no longer an option for brands. In the world as we now know it, digital-first customer engagement has to be a must. But research shows that

23rd July 2020
12:00
Tom Bailey, Steve Hurst
Available on demand

Social Media Management: Lessons learned from the Ultimate Crisis

Covid-19 has, and continues to, rock organisations and the way they engage with their audiences to their core. While for some, the pandemic and its fall out has required them

21st July 2020
12:00
David Bailey, David Reid, Richard Shilton
Available on demand

Time for a Revolution: How to Beat the CX Slump

CX teams are having a tough time. Our latest state of the nation survey suggests that CX programmes are still struggling to make an impact on the business. This can’t go on.

30th January 2020
12:00
Claire Sporton, Steve Hurst
Available on demand

How Condé Nast’s Consumer-Centric Focus Supports the Company’s Global Vision

Condé Nast is a global media company that produces some of the world’s leading print, digital and video content, showcased on world-famous brands such as Vogue, GQ and

11th February 2020
12:00
Chris Austin, Paul Nesbitt, Alexandra Crossley
Available on demand

Machines Boil the Ocean, Humans Analyse – How to Use Customer Analytics for CX and Business Process Excellence

8th October at 12PM GMT Delivering CX excellence and smooth business processes is a vital part of differentiating in today’s busy markets. Without these, even great products

08th October 2019
12:00
Bo Young, Nick Sellers, Steve Hurst
Available on demand

Working with Microsoft and Wix: one of Israel’s largest private real estate groups on employee efficiency and customer satisfaction

In this webinar, Inbal Yavin from Tidhar explains how the company utilises technology to improve employee efficiency and customer satisfaction. Doron Gower, Chief Solution

04th September 2019
12:00
Doron Gower, Inbal Yavin, Steve Hurst
Available on demand

Win-Win WFM: Best Practices to Make Life Easy for Contact Centre Managers AND Agents

Every Workforce Management vendor promises a "better" approach to WFM. But who is it "better" for —your agents or your analysts? With two distinct stakeholder groups in the

12th September 2019
12:00
Steve Hurst, David Evans
Available on demand

How to communicate with the modern employee

Our expectations for communications have increased drastically in the last decade with the proliferation of technologies that deliver valuable information to us. As consumers,

10th September 2019
12:00
Roope Heinilä, Steve Hurst
Available on demand

Delivering high performing teams through strategic leadership

Join Questback for the first of a series of three Leadership Webinars Webinar one: Delivering high performing teams through strategic leadership 25th July,

25th July 2019
12:00
Andrew Cocks, Josef Scheuerlein, Steve Hurst
Available on demand

How To Boost Your Customer Communication With WhatsApp: Use Cases From BMW, Pandora, Bloomberg, Quint and more

18th June, 12pm WhatsApp is used by over 1.5 billion people worldwide and messaging has become the number one communication channel today. Today’s customers don’t want

18th June 2019
12:00
Madeleine Steup, Steve Hurst
Available on demand

Understanding and Applying Artificial Intelligence in Customer Service

4th June, 12pm Artificial Intelligence (AI) has been hyped in the industry press in recent years as the primary disrupter of customer service delivery and enabler of CX

04th June 2019
Steve Gush, Victoria Georgalakis, Steve Hurst
Available on demand

Culture: Measuring the ‘Unmeasurable’

28th May, 12pm In this webinar Andrew will explore why many organisations have difficulty coming to grips with their organisational culture. He will seek to explode many of

28th May 2019
Andrew Cocks, Steve Hurst
Available on demand

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