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Webinars

The Third-Party Data Deprecation Playbook

The era of implicit opt-in and third-party data is officially coming to an end. Consumer privacy regulation and the death of third-party cookies are accelerating the need to

01st September 2021
12:00
Marc van Bommel, Nicholas Brice
Available on demand
Webinars

How April 23rd 1985 changed CX forever

The launch of New Coke changed consumer’s emotional connections with brands forever. As businesses look to prosper after the pandemic, forging long-term, meaningful

12th August 2021
12:00
Keith Povey, Nicholas Brice
Available on demand
Webinars

Digital Commerce Campaigns: How to Increase Conversion Rates and Provide a Better CX

You spend too much time and money on your digital marketing campaigns to risk sending motivated consumers to an out-of-stock product. It’s crucial that your digital marketing

09th September 2021
12:00
Roberto Addeo, Arlando Velho, Nicholas Brice
Available on demand
Webinars

Post-pandemic customer retention insights: Keeping the customers you’ve acquired

With the rapid growth in online retail caused by the pandemic, all retailers face a common struggle: making sure that customers choose you and continue to choose you now that

22nd June 2021
12:00
Paul Barnes, Nicholas Brice
Available on demand
Webinars

A Marketers Guide: Consent and Personalisation in the Modern Privacy Era

With so many recent and upcoming privacy regulations, marketers need to rethink how they interact with users. How can marketers comply with privacy laws while maximising

21st July 2021
12:00
Zachary Faruque, Nicholas Brice
Available on demand
Webinars

Panel Discussion: Life After Third Party Cookies: Where do we go from here?

Around 80% of marketeers depend on third-party cookie data and 70% believe that the depreciation of third-party cookies will result in a downward shift for marketing

17th June 2021
12:00
Samuel Roberts, Paula Medeiros, Amy Kelly, Lilah Waite, Gerry Brown
Available on demand
Webinars

Going digital-first: The key to providing consistent and fast service

According to McKinsey research, more than 60% of consumers across the UK, EU, US, and APAC are trying new brands due to economic pressures, store closings, and changing

27th May 2021
12:00
Phil Tyler, Martin Hill-Wilson, Simon Johnson, Steve Hurst
Available on demand
Webinars

5 reasons to add video to your strategy

Don't miss your chance to discover why video is at the heart of all modern content strategies. A dynamic, modern, engaging but also a human media, videos are now produced in

06th May 2021
12:00
Jimmy Moe, Steve Hurst
Available on demand
Webinars

Remote brand management: Britvic share how to holistically approach brand advocacy and engagement from home

Even before the impact of the global pandemic, remote working was becoming an ever more popular choice for employers and employees alike - with technology enabling many more

18th May 2021
12:00
Siobhan Cater, Hardeep Johal, Steve Hurst
Available on demand
Webinars

How JustPark, Solvemate and Zendesk Created an Award-winning Customer Experience

Like many businesses focused on CX, JustPark was looking for a way to solve most customer service department’s main dilemma: How to reduce the wait time for customers while

27th April 2021
12:00
Gabor Gyenes, Kelly Davey, Steve Hurst
Available on demand
Webinars

Social Media Management: How to do more with less in 2021

As we begin 2021 and plan for the year ahead, many organisations are faced with the prospect of ambitious targets but dwindling resources, in other words they’re tasked with

23rd February 2021
12:00
Becky Brynolf, Laura Smith, Steve Hurst
Available on demand
Webinars

The CX trends that will define 2021

What should you expect in 2021? Following the release of the CX Mandate- where Freshworks conducted a survey of 1,500 customer service leaders to identify key themes that

02nd February 2021
12:00
Adrian Swinscoe, Jo Causon, Simon Johnson, Steve Hurst
Available on demand
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