Knowledge - Insights: Webinars
- Show All
- March 2021
- September 2020
- August 2020
- July 2020
- June 2020
- January 2020
- October 2019
- August 2019
- July 2019
- June 2019
- May 2019
- February 2019
- January 2019
- November 2018
- October 2018
- September 2018
- August 2018
- July 2018
- June 2018
- May 2018
- April 2018
- March 2018
- February 2018
- January 2018
- December 2017
- November 2017
- October 2017
- September 2017
- August 2017
- July 2017
- June 2017
- May 2017
- April 2017
- March 2017
- February 2017
- January 2017
- December 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- February 2016
- November 2015
- October 2015
- August 2015
- June 2015
- May 2015
- April 2015
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- March 2014
- December 2013
- November 2013
- October 2013
- July 2013
- March 2013

Remote brand management: Britvic share how to holistically approach brand advocacy and engagement from home
Even before the impact of the global pandemic, remote working was becoming an ever more popular choice for employers and employees alike - with technology enabling many more
12:00
Siobhan Cater, Hardeep Johal, Steve Hurst
Available on demand

How JustPark, Solvemate and Zendesk Created an Award-winning Customer Experience
Like many businesses focused on CX, JustPark was looking for a way to solve most customer service department’s main dilemma: How to reduce the wait time for customers while
12:00
Gabor Gyenes, Kelly Davey, Steve Hurst
Available on demand

Social Media Management: How to do more with less in 2021
As we begin 2021 and plan for the year ahead, many organisations are faced with the prospect of ambitious targets but dwindling resources, in other words they’re tasked with
12:00
Becky Brynolf, Laura Smith, Steve Hurst
Available on demand

The CX trends that will define 2021
What should you expect in 2021? Following the release of the CX Mandate- where Freshworks conducted a survey of 1,500 customer service leaders to identify key themes that
12:00
Adrian Swinscoe, Jo Causon, Simon Johnson, Steve Hurst
Available on demand

musicMagpie case study: The chatbot requirement tipping point – when is it time to automate?
The promise of chatbots for customer service has been hyped for many years. A steady presence on the Gartner hype cycle which peaked in 2020, 2021 will see chatbots move into
12:00
Jonathan Beirne, Kelly Davey, Steve Hurst
Available on demand

Optimising Communications in Work-From-Home Environments
As every contact centre manager knows, optimising operations to deliver quality customer at an acceptable price is far from easy. Everything from employee engagement
12:00
Available on demand

Digital-first: Why early adopters will thrive in the current climate
Many of us have become accustomed to working remotely and travelling less over the past few months, but as the UK starts to open up, we take a look at some of the lessons
12:00
Steven Hughes, Dave Sayers, Jack Fox, Steve Hurst
Available on demand

Missguided Case Study: Empowering fashionistas to self-serve with a Virtual Assistant
Leading fashion retailer, Missguided introduced its virtual assistant in 2018 to make the user experience more intuitive and reduce the amount of contacts in their contact
12:00
Scott Barker, Steve Hurst
Available on demand

The multiple use cases for AI in the changed world of remote working. How contact centres are being reinvented.
Anticipating mixed location workforces, a digital first agenda and reprioritised customers expectations, contact centres continue to evolve during the current period of rapid
12:00
Martin Hill-Wilson, Lyndon Myall, Steve Hurst
Available on demand

Mobile-First Customer Care: Many Channels, One Device
Customers have a mobile-first mindset. They expect to be able to use their smartphones to access all channels: voice, chat, video, among others. And they expect contact centres
14:00
Natalie Calvert, Gregg Widdowson, Steve Hurst
Available on demand

Sky Case Study: How We Became the Most Successful Entrants in the 2019 Engage Awards
Are you looking at entering the 2020 Engage Awards andwondering how to shape your answers to each of the six entry questions tomaximise your chance of success? Then join our
12:00
Adam Wickson, Margaret Kerr, Katie Donaldson
Available on demand

Creating Digital-First Customer Engagement In The “New Normal”
Digital-first customer engagement is no longer an option for brands. In the world as we now know it, digital-first customer engagement has to be a must. But research shows that
12:00
Tom Bailey, Steve Hurst
Available on demand
Keep Up To Date - Subscribe To Our Email Newsletter Today
Get the latest industry news direct to your inbox on all your devices.