logo

Knowledge - Insights: Webinars

Webinars

The Third-Party Data Deprecation Playbook

The era of implicit opt-in and third-party data is officially coming to an end. Consumer privacy regulation and the death of third-party cookies are accelerating the need to

Webinars

How the launch of New Coke changed CX forever

The launch of New Coke changed consumer’s emotional connections with brands forever. As businesses look to prosper after the pandemic, forging long-term, meaningful

Webinars

Digital Commerce Campaigns: How to Increase Conversion Rates and Provide a Better CX

You spend too much time and money on your digital marketing campaigns to risk sending motivated consumers to an out-of-stock product. It’s crucial that your digital marketing

Webinars

Post-pandemic customer retention insights: Keeping the customers you’ve acquired

With the rapid growth in online retail caused by the pandemic, all retailers face a common struggle: making sure that customers choose you and continue to choose you now that

Webinars

A Marketers Guide: Consent and Personalisation in the Modern Privacy Era

With so many recent and upcoming privacy regulations, marketers need to rethink how they interact with users. How can marketers comply with privacy laws while maximising

Webinars

Panel Discussion: Life After Third Party Cookies: Where do we go from here?

Around 80% of marketeers depend on third-party cookie data and 70% believe that the depreciation of third-party cookies will result in a downward shift for marketing

Webinars

Going digital-first: The key to providing consistent and fast service

According to McKinsey research, more than 60% of consumers across the UK, EU, US, and APAC are trying new brands due to economic pressures, store closings, and changing

Webinars

5 reasons to add video to your strategy

Don't miss your chance to discover why video is at the heart of all modern content strategies. A dynamic, modern, engaging but also a human media, videos are now produced in

Webinars

Remote brand management: Britvic share how to holistically approach brand advocacy and engagement from home

Even before the impact of the global pandemic, remote working was becoming an ever more popular choice for employers and employees alike - with technology enabling many more

Webinars

How JustPark, Solvemate and Zendesk Created an Award-winning Customer Experience

Like many businesses focused on CX, JustPark was looking for a way to solve most customer service department’s main dilemma: How to reduce the wait time for customers while

Webinars

Social Media Management: How to do more with less in 2021

As we begin 2021 and plan for the year ahead, many organisations are faced with the prospect of ambitious targets but dwindling resources, in other words they’re tasked with

Webinars

The CX trends that will define 2021

What should you expect in 2021? Following the release of the CX Mandate- where Freshworks conducted a survey of 1,500 customer service leaders to identify key themes that

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

THIS WEBSITE USES COOKIES

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Privacy Policy | Cookie Policy

Essential
Analytics
Advertising
Personalisation
  • Overview
  • Essential [20]
  • Analytics [4]
  • Advertising [0]
  • Personalise [0]
  • Other [0]

Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly essential for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy. Please state your consent ID and date when you contact us regarding your consent.

Essential cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Cookie Provider Info Duration
contactIdUnknown24 Hours
hubspotutkUnknown24 Hours
messagesUtkUnknown24 Hours
__hssrcUnknown24 Hours
__hstcUnknown24 Hours
__hsscUnknown24 Hours
hs-messages-hide-welcome-messageUnknown24 Hours
_gcl_auUnknown24 Hours
__stripe_midUnknown24 Hours
__stripe_sidUnknown24 Hours
wordpress_sec_%WordPressThese cookies help us keep you logged in to our site.Session
intercom-id-%IntercomAllows visitors to see any conversations they've had on Intercom websites.9 Months
intercom-session-%IntercomAllows users to access their conversations and have data communicated on logged out pages for 1 week.7 days (from each log in)
wordpress_logged_in_%WordPressWordPress sets this cookie to indicates when you’re logged in, and who you are, for most interface use.Session
wp-settings-%WordPressUsed to customize your view of admin interface, and possibly also the main site interface1 Year
wp-settings-time-%WordPressUsed to customize your view of admin interface, and possibly also the main site interface1 Year
wordpress_test_cookieWordPressSet by WordPress to check if the cookies are enabled on the browser to provide appropriate user experience to the usersSession
bcookies_acceptanceb:cookiesUsed to store your cookie preferences for this site2 Years
wp-saving-postWordPressUsed to help with the saving of content in the WP backend admin24 Hours
bcookies_acceptance_updatedb:cookiesIndicates that the users cookie selection has been updatedSession

Personalisation cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Cookie Provider Info Duration
We are not using cookies of this type at the moment!

These cookies gather anonymous information such as how many people are using our site or which pages are popular to help us improve customer experience. Switching off these cookies will mean we can’t gather information to improve the experience.

Cookie Provider Info Duration
lfuuidLead ForensicsTracks the individual sessions on the website, allowing the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes.10 Years
_gaGoogle AnalyticsUsed to store a unique client identifier ID (randomly generated number) that is used to generate statistical data on how the visitor uses the website.2 Years
_gidGoogle AnalyticsUsed to store a unique client identifier ID (randomly generated number) that is used to generate statistical data on how the visitor uses the website.24 Hours
_gat_gtag_%Google AnalyticsUsed to set and get tracking data24 Hours

Advertising cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookie Provider Info Duration
We are not using cookies of this type at the moment!

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

Cookie Provider Info Duration
We are not using cookies of this type at the moment!