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Knowledge - Insights: Webinars

Webinars

Time for a Revolution: How to Beat the CX Slump

CX teams are having a tough time. Our latest state of the nation survey suggests that CX programmes are still struggling to make an impact on the business. This can’t go on.

Webinars

How Condé Nast’s Consumer-Centric Focus Supports the Company’s Global Vision

Condé Nast is a global media company that produces some of the world’s leading print, digital and video content, showcased on world-famous brands such as Vogue, GQ and

Webinars

Machines Boil the Ocean, Humans Analyse – How to Use Customer Analytics for CX and Business Process Excellence

8th October at 12PM GMT Delivering CX excellence and smooth business processes is a vital part of differentiating in today’s busy markets. Without these, even great products

Webinars

Working with Microsoft and Wix: one of Israel’s largest private real estate groups on employee efficiency and customer satisfaction

In this webinar, Inbal Yavin from Tidhar explains how the company utilises technology to improve employee efficiency and customer satisfaction. Doron Gower, Chief Solution

Webinars

Win-Win WFM: Best Practices to Make Life Easy for Contact Centre Managers AND Agents

Every Workforce Management vendor promises a "better" approach to WFM. But who is it "better" for —your agents or your analysts? With two distinct stakeholder groups in the

Webinars

How to communicate with the modern employee

Our expectations for communications have increased drastically in the last decade with the proliferation of technologies that deliver valuable information to us. As consumers,

Webinars

Delivering high performing teams through strategic leadership

Join Questback for the first of a series of three Leadership Webinars Webinar one: Delivering high performing teams through strategic leadership 25th July,

Webinars

How To Boost Your Customer Communication With WhatsApp: Use Cases From BMW, Pandora, Bloomberg, Quint and more

18th June, 12pm WhatsApp is used by over 1.5 billion people worldwide and messaging has become the number one communication channel today. Today’s customers don’t want

Webinars

Understanding and Applying Artificial Intelligence in Customer Service

4th June, 12pm Artificial Intelligence (AI) has been hyped in the industry press in recent years as the primary disrupter of customer service delivery and enabler of CX

Webinars

Culture: Measuring the ‘Unmeasurable’

28th May, 12pm In this webinar Andrew will explore why many organisations have difficulty coming to grips with their organisational culture. He will seek to explode many of

Webinars

Engaging The Enterprise With ‘Unified Visual Communications’

29th May, 2pm Effective and engaging communication is more than ever at the centre of today's enterprise. To unlock maximum results, existing communication strategies and

Webinars

How Channel 4’s Insight Programme Secure Revenue

21st May, 12pm The media landscape is constantly changing and evolving. Viewers are spoiled with choice, and advertisers have higher expectations for proof of media

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