Knowledge - Insights: Webinars

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Machines Boil the Ocean, Humans Analyse – How to Use Customer Analytics for CX and Business Process Excellence

8th October at 12PM GMT Delivering CX excellence and smooth business processes is a vital part of differentiating in today’s busy markets. Without these, even great products

08th October 2019
12:00
Bo Young, Nick Sellers, Steve Hurst
Available on demand

Working with Microsoft and Wix: one of Israel’s largest private real estate groups on employee efficiency and customer satisfaction

In this webinar, Inbal Yavin from Tidhar explains how the company utilises technology to improve employee efficiency and customer satisfaction. Doron Gower, Chief Solution

04th September 2019
12:00
Doron Gower, Inbal Yavin, Steve Hurst
Available on demand

Win-Win WFM: Best Practices to Make Life Easy for Contact Centre Managers AND Agents

Every Workforce Management vendor promises a "better" approach to WFM. But who is it "better" for —your agents or your analysts? With two distinct stakeholder groups in the

12th September 2019
12:00
Steve Hurst, David Evans
Available on demand

How to communicate with the modern employee

Our expectations for communications have increased drastically in the last decade with the proliferation of technologies that deliver valuable information to us. As consumers,

10th September 2019
12:00
Roope Heinilä, Steve Hurst
Available on demand

Delivering high performing teams through strategic leadership

Join Questback for the first of a series of three Leadership Webinars Webinar one: Delivering high performing teams through strategic leadership 25th July,

25th July 2019
12:00
Andrew Cocks, Josef Scheuerlein, Steve Hurst
Available on demand

How To Boost Your Customer Communication With WhatsApp: Use Cases From BMW, Pandora, Bloomberg, Quint and more

18th June, 12pm WhatsApp is used by over 1.5 billion people worldwide and messaging has become the number one communication channel today. Today’s customers don’t want

18th June 2019
12:00
Madeleine Steup, Steve Hurst
Available on demand

Understanding and Applying Artificial Intelligence in Customer Service

4th June, 12pm Artificial Intelligence (AI) has been hyped in the industry press in recent years as the primary disrupter of customer service delivery and enabler of CX

04th June 2019
Steve Gush, Victoria Georgalakis, Steve Hurst
Available on demand

Culture: Measuring the ‘Unmeasurable’

28th May, 12pm In this webinar Andrew will explore why many organisations have difficulty coming to grips with their organisational culture. He will seek to explode many of

28th May 2019
Andrew Cocks, Steve Hurst
Available on demand

Engaging The Enterprise With ‘Unified Visual Communications’

29th May, 2pm Effective and engaging communication is more than ever at the centre of today's enterprise. To unlock maximum results, existing communication strategies and

29th May 2019
Mansour Brek, Steve Hurst
Available on demand

How Channel 4’s Insight Programme Secure Revenue

21st May, 12pm The media landscape is constantly changing and evolving. Viewers are spoiled with choice, and advertisers have higher expectations for proof of media

21st May 2019
Lucy Antoniou, Samantha Cannons, Alexandra Crossley
Available on demand

Not Reaching All Your employees? Mobile’s The Solution – Here’s How To Drive Adoption

Thoughtful planning, prep, and promotion are the name of the game when it comes to introducing and integrating an employee mobile app within your organization. The hard work

15th May 2019
Jackie Berg, Becky Sennett, Denise Cox
Available on demand

Delights, Customers, Action

11th June, 12pm Everybody is talking about Customer Experience, but there are limited signs across the industry that sustained progress is being made. More than strong words

11th June 2019
12:00
Simon Fraser, Steve Hurst
Available on demand

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