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Webinars

The multiple use cases for AI in the changed world of remote working. How contact centres are being reinvented.

Anticipating mixed location workforces, a digital first agenda and reprioritised customers expectations, contact centres continue to evolve during the current period of rapid

16th September 2020
12:00
Martin Hill-Wilson, Lyndon Myall, Steve Hurst
Available on demand
Webinars

Digital-first: Why early adopters will thrive in the current climate

Many of us have become accustomed to working remotely and travelling less over the past few months, but as the UK starts to open up, we take a look at some of the lessons

29th September 2020
12:00
Steven Hughes, Dave Sayers, Jack Fox, Steve Hurst
Available on demand
Webinars

Missguided case study: Empowering fashionistas to self-serve with a Virtual Assistant

Leading fashion retailer, Missguided introduced its virtual assistant in 2018 to make the user experience more intuitive and reduce the amount of contacts in their contact

22nd September 2020
12:00
Scott Barker, Steve Hurst
Available on demand
Webinars

Mobile-First Customer Care: Many Channels, One Device

Customers have a mobile-first mindset. They expect to be able to use their smartphones to access all channels: voice, chat, video, among others. And they expect contact centres

02nd September 2020
14:00
Natalie Calvert, Gregg Widdowson, Steve Hurst
Available on demand
Webinars

Sky Case Study: How We Became the Most Successful Entrants in the 2019 Engage Awards

Are you looking at entering the 2020 Engage Awards andwondering how to shape your answers to each of the six entry questions tomaximise your chance of success? Then join our

22nd July 2020
12:00
Adam Wickson, Margaret Kerr, Katie Donaldson
Available on demand
Webinars

Creating Digital-First Customer Engagement In The “New Normal”

Digital-first customer engagement is no longer an option for brands. In the world as we now know it, digital-first customer engagement has to be a must. But research shows that

23rd July 2020
12:00
Tom Bailey, Steve Hurst
Available on demand
Webinars

Social Media Management: Lessons learned from the Ultimate Crisis

Covid-19 has, and continues to, rock organisations and the way they engage with their audiences to their core. While for some, the pandemic and its fall out has required them

21st July 2020
12:00
David Bailey, David Reid, Richard Shilton
Available on demand
Webinars

Time for a Revolution: How to Beat the CX Slump

CX teams are having a tough time. Our latest state of the nation survey suggests that CX programmes are still struggling to make an impact on the business. This can’t go on.

30th January 2020
12:00
Claire Sporton, Steve Hurst
Available on demand
Webinars

How Condé Nast’s Consumer-Centric Focus Supports the Company’s Global Vision

Condé Nast is a global media company that produces some of the world’s leading print, digital and video content, showcased on world-famous brands such as Vogue, GQ and

11th February 2020
12:00
Chris Austin, Paul Nesbitt, Alexandra Crossley
Available on demand
Webinars

Machines Boil the Ocean, Humans Analyse – How to Use Customer Analytics for CX and Business Process Excellence

8th October at 12PM GMT Delivering CX excellence and smooth business processes is a vital part of differentiating in today’s busy markets. Without these, even great products

08th October 2019
12:00
Bo Young, Nick Sellers, Steve Hurst
Available on demand
Webinars

Working with Microsoft and Wix: one of Israel’s largest private real estate groups on employee efficiency and customer satisfaction

In this webinar, Inbal Yavin from Tidhar explains how the company utilises technology to improve employee efficiency and customer satisfaction. Doron Gower, Chief Solution

04th September 2019
12:00
Doron Gower, Inbal Yavin, Steve Hurst
Available on demand
Webinars

Win-Win WFM: Best Practices to Make Life Easy for Contact Centre Managers AND Agents

Every Workforce Management vendor promises a "better" approach to WFM. But who is it "better" for —your agents or your analysts? With two distinct stakeholder groups in the

12th September 2019
12:00
Steve Hurst, David Evans
Available on demand
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