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Agile Customer Experience: What It Is and Why It’s Important

Long Hold Times Are Killing Your Customer Experience Waiting on hold to get help is inevitable. That being said, long wait times, being bounced around to multiple people, and inability to resolve

Long Hold Times Are Killing Your Customer Experience

Long Hold Times Are Killing Your Customer Experience Waiting on hold to get help is inevitable. That being said, long wait times, being bounced around to multiple people, and inability to resolve

Engagement in the Always-on Era: How humans and technology work hand-in-hand to meet rising expectations

Engagement in the Always-on Era: How humans and technology work hand-in-hand to meet rising expectations New Verint global study of 34,000+ consumers across 18 countries explores how demand for

The Essential Guide to CRM, customers decide your fate

The right CRM solution can help you deliver great and lasting relationships. Here’s what to look for. If you’re satisfied with the status quo, read no further. This guide is not for

The Enterprise Guide to Customer Experience

You’ve conducted market research studies and you have access to transactional data, but how much do you really know about your customers?  The goal for a successful customer experience is a

How to Keep Your Customers From Cheating on You

A practical guide to building— and maintaining— an authentic connection to customers Loyalty has never been more fleeting. Today, new ideas become interchangeable commodities the moment they

Getting ready for GDPR

A practical guide to better customer relationship management Anthropologists claim that human societies all share a trait that guides our social thinking: reciprocity or “giveto-get” for

The employers’ guide to smart meters and energy efficiency awareness at work and at home

The Carbon Trust is an independent company with a mission to accelerate the move to a sustainable, low-carbon economy. The Carbon Trust: advises businesses, governments and the public sector

How To Build A Great Customer Experience

PRACTICAL TIPS AND TACTICS FROM LEADING CX EXPERTS Why do we want to build great customer experiences? We do it because we want customers to stay with us for longer, to spend more and to

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