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AirBnB told to be clearer on total cost of bookings

Airbnb has been warned that its terms and conditions fall foul of EU consumer rules, especially on pricing. The European Commission has told the firm to tell consumers up-front the total cost of renting a property, including service and cleaning charges. When this is not possible, it should at least warn them that there may […]

Things go from bad to worse as Poundworld to close another 80 stores

Another 80 Poundworld stores will be closed, resulting in 1,024 job losses, the company’s administrators have said. The latest announcement means that 105 of the company’s 335 stores are now earmarked for closure. Poundworld went into administration last month after failing to cope with rising costs, fewer shoppers and greater competition. The company’s administrators, Deloitte, […]

Facebook facing £500,000 fine from data Watchdog over Cambridge Analytica scandal

The UK’s data protection watchdog intends to fine Facebook £500,000 for data breaches – the maximum allowed. The Information Commissioner’s Office said Facebook had failed to ensure another company – Cambridge Analytica – had deleted users’ data. The ICO will also bring a criminal action against Cambridge Analytica’s defunct parent company SCL Elections. And it has […]

Consumers prefer engaging with organisations through a mix of AI and humans says new report

New research from Capgemini’s Digital Transformation Institute has revealed that artificial intelligence (AI) is no longer alien to consumers, with close to three-quarters (73%) indicating they have interacted via AI, and 69% of those who have used AI being satisfied with those interactions. The report, “The Secret to Winning Customers’ Hearts  with Artificial Intelligence: Add […]

Amazon to capitalise on the demise of Toys R Us with a new printed catalogue

Amazon is attempting to fill the void left by the recent demise of Toys R Us and will publish a holiday toy catalogue, a strategy often employed by brick-and-mortar retailers. According to a recent Bloomberg report, the e-commerce giant is taking a page out of the tried-and-true traditional books of retail, and instead of relying on all-digital advertising, will […]