Latest posts

Searcys: The art of making a restaurant a destination

By Elizabeth Akass, Editor, Engage Business Media Searcys explains how, 172 years after the brand was founded, it continues to progress and develop to maintain its brand truth of quality, service, and craft. Searcys was established in 1847 by John Searcy, a confectioner and pastry chef working for the Duke and Duchess of Northumberland. He […]

so-sure: Paving the way for a new insurance norm

By Elizabeth Akass, Editor, Engage Business Media so-sure explains how it has broken the mould in the realm of insurance and developed a brand based on ease, trust, transparency, and prioritising the customer. Traditionally, insurance companies haven’t always provoked the most positive reactions from customers; in 2016, so-sure was founded to change this. Its vision […]

Facebook launches fake ads scam busting service

Scammers are being targeted by a new tool for UK Facebook users that allows the reporting of fake adverts. The feature came about after Martin Lewis, founder of the MoneySavingExpert website, sued over his name and photo being used on fake Facebook adverts. In return for dropping the legal action, Facebook agreed to donate £3m […]

Reality of customer complaints experience at odds with providers’ perceptions of service

UK financial services and utilities businesses are underperforming when it comes to complaints handling, despite their growing belief that customers are satisfied with their performance. This is according to new research by regulatory and complaints handling experts, Huntswood.  Published today, Huntswood’s Complaints Outlook 2019 builds on its landmark 2016 report to provide a comprehensive picture […]

Education publisher Pearson to phase out print textbooks

The world’s largest education publisher has taken the first step towards phasing out print books by making all its learning resources “digital first”. Pearson said students would only be able to rent physical textbooks from now on, and they would be updated much less frequently. The British firm hopes the move will make more students […]

AI use in fraud detection to triple by 2021

While only 13% of organisations use artificial intelligence (AI) and machine learning to detect and deter fraud, another 25% plan to adopt such technologies in the next year or two – a nearly 200% increase. Fraud examiners revealed this and other anti-fraud tech trends in a cross-industry, global survey by the Association of Certified Fraud Examiners (ACFE), […]

Building brand engagement in a post-trust world

Nick Liddell, Director of Consulting Do people need to trust the brands we buy and use? Apparently not. According to this year’s Edelman Trust Barometer report, only 34% of people claim to trust brands, while 53% said they can spot “trust-washing” – Edelman’s newly-coined version of green-washing. This means at least half of us set […]

Volkswagen and Ford team up on self-driving and electric cars

Volkswagen and Ford have said they will work together on developing self-driving and electric cars in an attempt to reduce costs on new technologies. VW plans to invest $2.6bn (£2.1bn) in Ford’s self-driving unit, which is valued at $7bn. The move comes after the duo said in March they would build vans together. The two firms […]

Facebook shares up as fined £5bn over Cambridge Analytica scandal

US regulators have approved a record $5bn (£4bn) fine on Facebook to settle an investigation into data privacy violations, reports in US media say. The Federal Trade Commission (FTC) has been investigating allegations that political consultancy Cambridge Analytica improperly obtained the data of up to 87 million Facebook users. The settlement was approved by the […]