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Zendesk launches omnichannel suite for an integrated customer experience

Zendesk, Inc the leading customer service and engagement platform, announced the launch of The Zendesk Suite. The Zendesk Suite is a new omnichannel offering that brings together the most popular customer communication channels in one simple package and price to help companies provide a consistent and connected customer experience. In conjunction with the launch of […]

Royal Wedding sales lift to be limited say economic forecasters

Prince Harry’s wedding to Meghan Markle may have bells ringing but it won’t keep UK tills ringing, an economic forecasting group has found. The overall benefits to the UK economy from the nuptials will be “limited”, says the EY ITEM Club. It predicts tourism and retail businesses as the most likely to benefit from the […]

Troubled retailer New Look reviews clothing prices after ‘fat tax’ row

Fashion chain New Look is reviewing its prices after an outcry that some larger-sized clothes were more expensive than those in smaller sizes. The High Street retailer said it was hoping to “ensure pricing differences like these” did not happen in future. It comes after a shopper saw trousers in its Curves range cost 15% […]

High street store footfall continues its ‘unprecedented’ decline

Poor weather and a squeeze on spending caused a slide in the number of people visiting shops last month. Footfall fell by 3.3% last month according to the British Retail Consortium (BRC) and Springboard. That was lower than the 6% decline in March, but was still an “unprecedented” 4.8% decline over the two-month period. Diane […]