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WeWork’s Adam Neumann sued

A WeWork shareholder has taken the company to court over the near-$1.7bn (£1.3bn) leaving package approved for ousted co-founder Adam Neumann. Her lawsuit says the money granted to Mr Neumann is “beyond comprehension” and is “improper”. It accuses Mr Neumann and WeWork investor Softbank of abusing their control of the company to sign off on […]

Consumers prefer e-mail and text communication

New research uncovers consumers’ greatest frustrations when communicating with brands and reveals preferences for channel, frequency and ability to customise The Twilio research shows that despite an explosion of new channels, email and text are still the preferred channels for consumers when talking to businesses. Twilio surveyed 2,500 global consumers to understand how, when and […]

Britbox streaming wars with UK broadcasters

BritBox, a streaming service offering shows from ITV, the BBC, Channel 4 and Channel 5, has launched in the UK. Downton Abbey, Gavin & Stacey, Wolf Hall, Love Island and Broadchurch are among the shows available. C4 and C5 have come on board after ITV and the BBC announced BritBox as a way to get […]

Have you got your ticket for Europe’s biggest and best CX conference yet? If not, then today is the time to secure your place

Our flagship Customer Engagement Summit is almost upon us and this is your opportunity to make sure you don’t miss out on Europe’s premier CX conference, being held in Central London next Monday November 11 and Tuesday November 12. Now in its ninth year, the Summit has gained an enviable reputation for delivering leading-edge world-class […]

Facebook changes product branding to FACEBOOK

Facebook is introducing new branding for its products and services in an attempt to distinguish the company from its familiar app and website. Instagram and WhatsApp are among the services that will carry the new FACEBOOK brand in the next few weeks. The main Facebook app and website will retain its familiar blue branding. The […]

World’s most profitable company going public

Saudi Aramco has confirmed it is planning to list on the Riyadh stock exchange, in what could be the world’s biggest initial public offering (IPO). The state-owned oil giant will determine the IPO launch price after registering interest from investors. Business sources say the Saudis are expected to make shares available for 1% or 2% […]

Unilever to keep its ads off adult sites

Unilever, which owns household names such as Marmite and PG Tips, has vowed to stop its brands running adverts on porn sites. The move comes after its men’s grooming range Dollar Shave Club ran a campaign on the controversial website Pornhub. The Sunday Times raised concerns over the ads, alleging Pornhub had failed to remove […]

Gambling firms’ shared hit

Shares in UK betting firms have fallen after a cross-party group of MPs called for measures to overhaul online gambling and protect vulnerable people. The MPs have called for a limit on the maximum stakes on online slot machines, similar to the £2 limit brought in for fixed-odds betting terminals (FOBTs). They are also seeking […]

Thomas Cook brand sold for £11m

The Thomas Cook brand has been saved from obscurity after the Chinese owner of Club Med said it would buy the name for £11m. Fosun Tourism, which was a potential saviour of Thomas Cook before it went bust, is also acquiring the Casa Cook and Cook’s Club hotel brands. The hotels are aimed at individual […]

McDonald’s apologises for ‘Sundae Bloody Sundae’

McDonald’s has apologised for a Halloween marketing campaign which promoted a dessert in Portugal with the words: “Sundae Bloody Sundae”. The term Bloody Sunday is used to refer to one of the worst days of the Troubles in Northern Ireland, when 13 people were shot dead by the Army. The adverts sparked outrage when photos […]