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New Oracle suite designed to power new consumer experiences

Oracle Retail continues its momentum in enabling digital transformation in the retail community with the launch of Oracle Retail Xstore Office Cloud Service. The service centralizes all back-office elements of store operations, eliminating the need for data centre investment, providing a faster implementation timeline and creating a more responsive business model attuned to shifts in […]

Start-up Bird backs down in electric scooter legal row

A scooter firm has apologised after issuing a journalist with legal threats over a blogpost about its scooters. Start-up Bird offers electric scooters in around 40 US cities, which are hired via an app. Bird accused Cory Doctorow of copyright infringement for linking to a forum about a device which enables abandoned scooters, bought at […]

Institute of Leadership & Management (ILM)

Holiday makers hold on ‘Sunshine Saturday’ as they prepare for spring bookings

New research on holiday booking habits from Monetate reveals that despite ‘Sunshine Saturday’ (the first Saturday in January) supposedly being the busiest travel booking day of the year, most UK consumers are not ready to commit to a trip just yet this January. Whilst 21% of UK consumers will be purchasing holidays this month, over half (53%) look for trips at other times in the […]

Amazon and eBay evict sellers amid VAT crackdown

Thousands of overseas sellers have been evicted from online marketplaces in the UK such as Amazon and eBay owing to a tax crackdown. Businesses, mostly from China, sold items including British flags, phones and fake eyelashes but evaded VAT. HM Revenue and Customs (HMRC) sends notices to seven different online sales sites if it discovers […]

Festive season on the high street: The winners and the losers

Many of the UK’s largest shopping chains have reported Christmas sales and it’s a very mixed picture. While the trade body for shops, the British Retail Consortium, said it’s been the worst Christmas for retailers in 10 years, some shops have had a relatively good festive period. “Retail is facing the most disruption it’s ever faced,” […]

Greggs and how it’s vegan sausage stormed social media

In a week of dismal news for retail, shares in Greggs hit an all-time high on the back of some savvy marketing and solid trading figures.It’s a turnaround from the spring when it issued a profit warning after freezing weather dented sales. But it was the launch of a vegan sausage roll that propelled it […]

Decline in online CX will leave UK retailers struggling to compete warns report

The UK’s top e-retailers are seriously jeopardising sales by not prioritising on-site customer experience, according to an industry index report. The research, carried out by leading ecommerce and digital agency Visualsoft, forms part of the company’s second annual e-retail performance report. It analysed the industry’s top 250 names and found failings across a number of website performance metrics, […]

New survey into content driven marketing shows engagement metrics still secondary

A new survey from the World Media Group (a strategic alliance of the world’s leading media brands) into content-led marketing shows that, although marketers are most likely to be using content-driven campaigns for brand engagement, they are not using engagement metrics as their primary KPIs. The survey questioned key influencers across advertisers, agencies, media brands […]

Amazing Amazon becomes world’s most valuable public company

Amazon, formed 25 years ago, has eclipsed Microsoft to become the world’s most valuable listed company. The online giant was worth $797bn (£634bn) when the US stock market closed on Monday after rising 3.4% and moved past Microsoft, valued at $789bn. Jeff Bezos, the founder of Amazon, is the world’s wealthiest man, with riches of […]

Boohoo warned over advertising real fur as fake

Boohoo has been caught advertising a jumper that contained real animal hair as being made with “faux fur”. The Advertising Standards Authority (ASA) upheld a complaint it received about a pom pom jumper being sold by the online retailer. Tests by animal rights charity Humane Society International (HSI) found it contained real fur – likely […]