Latest posts

Customer experience biggest business challenge

To better understand where the customer management market is headed, the Customer Management Exchange Network – a division of IQPC Exchange – examined the primary challenges facing Chief Customer Officers, VPs and Directors of Customer Experience from across the UK, US & Europe. According to the research study, the greatest challenge is Customer Experience Management, […]

Confirmit adds another string to bow

Confirmit  has added another string to its bow with the acquisition of CustomerSat, the Enterprise Feedback Management software and services provider, previously owned by MarketTools. Confirmit is a leader in the Voice of the Customer (VoC) market, and this acquisition of CustomerSat, a recognised EFM and loyalty leader, is designed to add greater breadth and […]

Merger a match ‘made in heaven’

Foviance Group, the UK's leading user experience and analytics consultancy is merging with Seren Partners, the award-winning Service Design agency. Together, they are creating a business designed to deliver top notch brand experiences across all customer touchpoints: the world's largest service design agency. The business will trade under the SEREN brand with all 70 employees […]

The old silo mentality finally fading

To serve a growing customer base and better manage the client experience across all customer touchpoints, organisations are moving away from siloed transaction-oriented systems – such as enterprise resource planning (ERP), customer relationship management (CRM) and dealer management systems – in favour of more integrated and socially aware systems. This shift has two effects. 
Organisations […]

Amazon links up with corner shops

The online shopping giant has trialled the Collect Plus service, which allows its customers to opt to pick up their purchases at a range of local outlets, from petrol station to corner shop, in recent months and is now to roll it out further afield. The new delivery service adds to a growing range of […]

Customer care and the car

With competition rife and sales continuing to suffer due to the failing economy, offering an exceptional customer experience has never been more important for the Automotive Industry. Rapide, the Moments of Truth™ Company, has just released its latest thought leadership paper which offers top customer service tips for professionals in the industry. According to the […]

Customer care and the car

With competition rife and sales continuing to suffer due to the failing economy, offering an exceptional customer experience has never been more important for the Automotive Industry. Rapide, the Moments of Truth™ Company, has just released its latest thought leadership paper which offers top customer service tips for professionals in the industry. According to the […]