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Twitter – Leveraging the world’s largest focus group

Today our Editor, Lizzie Akass, is delighted to be joined by Joe Rice, Data & Enterprise Solutions at Twitter. Joe and his team help organisations gain actionable insight from Twitter data and supports the ecosystem of partners that serve brands.

Unilever – Improving customer experience through meaningful content

Today our Editor, Lizzie Akass, is delighted to be joined by Charlie Clinton Data & Digital Innovation Manager at Unilever. Charlie is a digital marketing professional with combined agency and client side experience of 11 years. After several years overhauling

so-sure – Paving the way for a new insurance norm

Today our Editor, Lizzie Akass, is delighted to be joined by Katherine Brown, Head of Marketing at So-Sure. Katherine is experienced in global brand, marketing and leadership consultancy. She has a proven track record of successfully launching and managing brands

Searcys – The art of making a restaurant a destination

Today our Editor, Lizzie Akass, is delighted to be joined by Anna Fenten, Head of Brand, Marketing and Communications at Searcys. Anna looks after B2B and B2C proposition for one of the oldest hospitality and restaurant groups in the UK. She has a successful track

Oxfam – Implementing the golden rule of marketing

Today our Editor, Lizzie Akass, is delighted to be joined by James Sutton, Audience Planner at Oxfam. James is a marketing and branded content professional specialising in multichannel campaigns. Beginning his career in hospitality marketing before making the change

Canford School – Daring to be digitally different

Today our Editor, Lizzie Akass, is delighted to be joined by Philippa Scudds, Director of Marketing and Communications, Canford School. Philippa has over two decades’ experience working in marketing and communications across a diverse spectrum of business and

The growth mindset and changing of culture at Microsoft with Andrew McGuigan

Today our Editor, David Craik, is delighted to be joined by Andrew McGuigan, Worldwide Customer Service Strategy Leader at Microsoft and presenter at our 2019 Future of the Contact Centre Conference. Andrew is a senior, strategic leader specialising in contact

The connection between CX channels and demographic groups

Emerging CX Technologies with Matt Sims

The customer journey, the changing nature of the agent job, tools to improve CX and more

Building contact centres with agents working from home

The challenges of supporting the modern customer

Let’s explore 2019 with Peter Ryan

Third party risk and how to manage it with Autl Vashistha

Automation in the contact centre: how it can empower humans rather than replace them

The technologies with change CX today with Andrei Lepeyev

Looking back on the CX Industry in 2018 and what to look forward to in 2019

The length of the customer experience with Thomas Reby

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