Knowledge - Insights: Podcasts

Download our podcasts and reports to read and digest in your own time…

Today our Editorial Director Steve Hurst is joined by Steve Morrell. Steve Morrell is Principal Analyst at ContactBabel, which was founded in 2001 to provide high-quality research and analysis to the UK and US contact centre industries.

Podcast: Play in new window | Download

You may also like...

The multiple use cases for AI in the changed world of...

16th September 2020

Digital-first: Why early adopters will thrive in the...

29th September 2020

Missguided case study: Empowering fashionistas to...

22nd September 2020

- view more -

It Don't Mean a Thing If It Ain't Got That Swing -...

Gerry Brown

Joining the Bots...

Gerry Brown

Remote working and the contact centre - the rise of AI...

Steve Morrell

- view more -

Agile Customer Experience: What It Is and Why It's Important...

23rd July 2020

Long Hold Times Are Killing Your Customer Experience...

23rd July 2020

Engagement in the Always-on Era: How humans and...

19th June 2019

- view more -

THIS WEBSITE USES COOKIES

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Essential

Analytics

Advertising

Personalisation

Overview
Essential [11]
Analytics [4]
Advertising [0]
Personalise [0]
Other [0]

Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly essential for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy. Please state your consent ID and date when you contact us regarding your consent.

Essential cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Cookie	Provider	Info	Duration
contactId	Unknown		24 Hours
wordpress_sec_%	WordPress	These cookies help us keep you logged in to our site.	Session
intercom-id-%	Intercom	Allows visitors to see any conversations they've had on Intercom websites.	9 Months
intercom-session-%	Intercom	Allows users to access their conversations and have data communicated on logged out pages for 1 week.	7 days (from each log in)
wordpress_logged_in_%	WordPress	WordPress sets this cookie to indicates when you’re logged in, and who you are, for most interface use.	Session
wp-settings-%	WordPress	Used to customize your view of admin interface, and possibly also the main site interface	1 Year
wp-settings-time-%	WordPress	Used to customize your view of admin interface, and possibly also the main site interface	1 Year
wordpress_test_cookie	WordPress	Set by WordPress to check if the cookies are enabled on the browser to provide appropriate user experience to the users	Session
bcookies_acceptance	b:cookies	Used to store your cookie preferences for this site	2 Years
wp-saving-post	WordPress	Used to help with the saving of content in the WP backend admin	24 Hours
bcookies_acceptance_updated	b:cookies	Indicates that the users cookie selection has been updated	Session

Personalisation cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Cookie	Provider	Info	Duration
We are not using cookies of this type at the moment!

These cookies gather anonymous information such as how many people are using our site or which pages are popular to help us improve customer experience. Switching off these cookies will mean we can’t gather information to improve the experience.

Cookie	Provider	Info	Duration
lfuuid	Lead Forensics	Tracks the individual sessions on the website, allowing the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes.	10 Years
_ga	Google Analytics	Used to store a unique client identifier ID (randomly generated number) that is used to generate statistical data on how the visitor uses the website.	2 Years
_gid	Google Analytics	Used to store a unique client identifier ID (randomly generated number) that is used to generate statistical data on how the visitor uses the website.	24 Hours
_gat_gtag_%	Google Analytics	Used to set and get tracking data	24 Hours

Advertising cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookie	Provider	Info	Duration
We are not using cookies of this type at the moment!

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

Cookie	Provider	Info	Duration
We are not using cookies of this type at the moment!

Knowledge - Insights: Podcasts

Download our podcasts and reports to read and digest in your own time…

You may also like...

The multiple use cases for AI in the changed world of...

Digital-first: Why early adopters will thrive in the...

Missguided case study: Empowering fashionistas to...

It Don't Mean a Thing If It Ain't Got That Swing -...

Joining the Bots...

Remote working and the contact centre - the rise of AI...

Agile Customer Experience: What It Is and Why It's Important...

Long Hold Times Are Killing Your Customer Experience...

Engagement in the Always-on Era: How humans and...

Keep Up To Date - Subscribe To Our email Newsletter Today