Knowledge - Insights: Podcasts

Today our Editorial Director Steve Hurst is joined by Steve Morrell. Steve Morrell is Principal Analyst at ContactBabel, which was founded in 2001 to provide high-quality research and analysis to the UK and US contact centre industries.

Podcast: Play in new window | Download

You may also like...

Solve the data challenge for personalised CX in 2022 and beyond!

Solve the data challenge for personalised CX in 2022 and...

21st June 2022

Should I stay or should I go? How established brands decide when to switch marketing automation vendors

Should I stay or should I go? How established brands...

21st October 2021

How to Execute Your Account-Based Marketing Strategy: Operationalising Your ABM Program

How to Execute Your Account-Based Marketing Strategy:...

26th October 2021

- view more -

It Don't Mean a Thing If It Ain't Got That Swing -...

Gerry Brown

Joining the Bots with Gerry Brown...

Gerry Brown

Remote working and the contact centre - the rise of AI...

Steve Morrell

- view more -

The 10 Best Ways to Increase ROI through your Website...

29th June 2021

Agile Customer Experience: What It Is and Why It's Important...

23rd July 2020

Long Hold Times Are Killing Your Customer Experience...

23rd July 2020

- view more -

Keep Up To Date - Subscribe To Our email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media