Knowledge - Insights: Podcasts

Download our podcasts and reports to read and digest in your own time…

Today our Editorial Director Steve Hurst is joined by Steve Morrell. Steve Morrell is Principal Analyst at ContactBabel, which was founded in 2001 to provide high-quality research and analysis to the UK and US contact centre industries.

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Knowledge - Insights: Podcasts

Download our podcasts and reports to read and digest in your own time…

You may also like...

The multiple use cases for AI in the changed world of...

Digital-first: Why early adopters will thrive in the...

Missguided case study: Empowering fashionistas to...

It Don't Mean a Thing If It Ain't Got That Swing -...

Joining the Bots...

Remote working and the contact centre - the rise of AI...

Agile Customer Experience: What It Is and Why It's Important...

Long Hold Times Are Killing Your Customer Experience...

Engagement in the Always-on Era: How humans and...

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