Knowledge - Insights: Presentation Slides
AVAILABLE PRESENTATIONS |
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09:10 |
Delivering The Business Value of AI Brian Manusama, Research Director, Customer Strategies and CRM, Gartner Research |
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09:40 |
Vodafone Case Study: The Digital Journey – Bringing People and Technology Together to Drive Digital Transformation Abby Thomas, Global Head of Customer Operations, Vodafone Business |
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10:00 |
News UK Case Study: AI in CRM – Creating and Protecting Customer Value Mike Migliore, Head of Customer Value, The Times and The Sunday Times |
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10:20 |
Leathwaite Case Study: The Talent Quest for Pragmatic Disruptors: IQ V. EQ Amy Mitchell, Director, Leathwaite |
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11:00 |
Montash Case Study: Brands are Made for People and Will Always Need People Nandip Aulak, Head of Marketing, Montash |
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11:20 |
Verco Global Case Study: Using AI and Automation to Solve The Energy Efficiency Challenge Tim Kay, Commercial Director, Verco |
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12:40 |
Fidelity International Case Study: Digital Ethics Made Simple Charles Radclyffe, AI Programme Director, Fidelity International |
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14:00 |
Managing Cognitive Automation and AI: The Smart Actions of Leading Companies Leslie Willcocks, Professor in Technology Work and Globalization, London School of Economics and Political Science |
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14:30 |
Veolia Case Study: Implementing Intelligence to Transform Customer Engagement Stuart Stock, Chief Information Officer, Veolia |
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14:50 |
Multichoice SA Case Study: Critical Conversations on The Road to AI Adoption Mergan Velayudan, Technology Strategy Senior Manager – Tools Development & Analytics, Multichoice SA |
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15:00 |
Taylor Vinters Case Study: Disrupting The Legal Services Market Peter Finding, Partner, Taylor Vinters & Tim Pullan, Founder & CEO, ThoughtRiver |
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15:50 |
Implications of Robotics and AI on The Defence Sector Asif Anwar, Director – Strategic Technologies Practice, Strategy Analytics |
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16:10 |
Marks & Spencer Case Study: The Introduction of RPA in M&S – Our Approach, Focus on Data Governance Considerations and Lessons Learned Phil Jones, Data Governance Manager, Marks & Spencer |
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16:30 |
Kiwi.com Case Study: How The Voice AI Helped Kiwi.com to Sustain Extensive Growth Eliska Dockalova, Head of CS Innovations, Kiwi.com |
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