Contact Centres are ideally placed to become the beating heart of an organisation
With the contact centre space providing a significant, growing opportunity for customer experience, it is these touch points that provide a powerful tool to transform the success of a brand in today’s digital world where customers expect responses 24x7x365. For this reason, we’ve gathered experts in the field from an array of world-class organisations who have already successfully transformed engagement, and they’re excited to help you do the same.
Contact centres are at a tipping point. Rapid advances in customer and employee facing technology have created a digital world in which contact centres have to adapt and change if they are to successfully deliver a consistent and joined-up customer experience across the customer journey.Click here to view agenda
Our Digital Workplace Directors Forum will examine in detail how the needs of our people are changing and how and where we can equip them to cater for this workplace revolution. Failure to do this is not an option.
Delegates at the Forum will witness case study content from organisations who are already implementing Digital Workplace strategies to improve employee and customer engagement.
The key topics to be discussed at the Digital Workplace Directors Forum include:
• The impact on employee and customer engagement
• The evolution of new technologies including robotics and artificial intelligence
• Employee communication, collaboration and value creation
• Designing employee experiences in the Digital Workplace
• Digital Workplace applications, solutions and innovations
Against this backdrop of rapid technology-driven change in the workplace the human condition remains and the culture of an organisation and the way it interacts with its people and its customers is arguably more important now than ever before.Click here to view agenda
The way we work is changing rapidly. Our people are becoming more mobile with access to more and more sophisticated technology. The way we communicate with our people must also change and we will look at how organisations are grappling with the challenges thrown up by the seismic changes in the way we work.Click here to view agenda
With the digital revolution in full swing, it’s imperative that organisations start to consider their customers’ needs in order to meet changing expectations. Customer demands are increasing rapidly, and the technology available to improve customer experience is advancing in front of our eyes.Click here to view agenda
Contact centres are ideally placed to become the beating heart of an organisation. With the contact centre space providing a significant, growing opportunity for customer experience, it is these touchpoints that provide a powerful tool to transform the success of a brand in today’s digital world where customers expect responses 24/7/365. For this reason, we gathered experts in the field from an array of world-class organisations who have already successfully transformed engagement, to help you do the same.Click here to view agenda