News

europes-changing-cx-environment

What do European customers need and expect in today’s hyper-competitive business environment? The insights we gained from our multi-country study will likely substantiate some of your existing beliefs about CX. However, our results also illuminate a changing CX environment, brought on by the growth of new communication channels and business models.

For example, you may be surprised at how quickly customers age 22 or younger expect to be contacted after they’ve provided feedback, or the portion of customers that wouldn’t blink an eye at the notion of working entirely with robot service agents (as long as the service met their expectations.)

There’s no question that technology and customer expectations are evolving together, so within our report we suggest ways that you can use the highlighted insights and technology to ensure that your customer experience isn’t lagging behind that of your competition.

 

You may also like...

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media