27th April 2018

Engage Focus Groups

County Hall, London
Register Sponsor

Engage Focus Groups

A platform where like-minded professionals come together

Our exclusive new Engage Focus groups allow senior individuals working in customer and employee engagement to come together and voice their thoughts and share experiences in a structured professional environment.

These dynamic and highly engaging think tanks stimulate thought leadership discussions and provide valuable ‘take-home’ implementable knowledge. Hosting a focus group forges meaningful relationships, positions you as a market leader whilst providing powerful insights into the key issues within the enterprise.

What to expect

The Focus Groups are a series or 90 minute roundtable sessions providing the perfect platform to share knowledge, collaborate and solve industry issues with Chatham house rules. In addition to the sessions there are several networking opportunities with over 120 of your peers.

Topics include:

1. Customer Engagement Transformation
2. Linking Voice of The Employee and Voice of The Customer
3. CX Strategies for The Customer Journey
4. Evolution of Voice of The Customer
5. Customer Engagement in Financial Services
6. Innovative and Disruptive Strategies in CX
7. Customer Data Security & Privacy
8. Artificial Intelligence & Robotics
9. Customer Engagement in Retail
10. Engaging with The Digital Customer
11. Future of The Contact Centre
12. The Evolution of CX Service Design


Event Quick Facts

1 day event

12 syndicate rooms

36 roundtable sessions

Expo Hall

120+ senior customer professionals 

Focus Group Workshop Topics

Who will attend?

Directors, Senior Execs, Management and Heads of responsible for:

• Customer Service
• Customer Experience
• Customer Insight
• Customer Strategy
• Digital Customer Experience
• Customer Loyalty
• Contact Centre
• Social Media
• Marketing
• Direct Marketing
• Digital Marketing Specialists
• HR
• Operational

Sponsored By



registration, tea & coffee


first debate sessions commence (90 min)


Morning Coffee & Exhibition


Second Debate Sessions Commence (90 min)


Lunch & Exhibition




Third Debate Sessions Commence (90 min)


Afternoon Coffee & Exhibition


Drinks & Networking Party