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Category: Voice of the Customer

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Brands at risk of being cancelled as Gen Z shoppers more impatient and less loyal
Voice of the Customer

Brands at risk of being cancelled as Gen Z ...
Posted 19 April 2021
Homebase to put mini-garden centres at Next stores
Voice of the Customer

Homebase to put mini-garden centres at Next stores ...
Posted 12 April 2021
New consumer sentiment research shows major upswing in optimism
Voice of the Customer

New consumer sentiment research shows major ...
Posted 09 April 2021
Global consumers willing to pay a premium for better product information
Voice of the Customer

Global consumers willing to pay a premium for ...
Posted 07 April 2021
eBay analysis shows customers ready for a shopping spree
Voice of the Customer

eBay analysis shows customers ready for a ...
Posted 26 March 2021
Consumers have high expectations for brands to keep delivering
Voice of the Customer

Consumers have high expectations for brands to ...
Posted 19 March 2021
International Happiness Day: Survey reveals what makes Marketers happiest
Voice of the Customer

International Happiness Day: Survey reveals ...
Posted 19 March 2021
Four in five customers choose brands aligned to their personal values
Voice of the Customer

Four in five customers choose brands aligned ...
Posted 16 March 2021
Pets at Home says lockdown pet bonanza will bring even higher profits
Voice of the Customer

Pets at Home says lockdown pet bonanza will ...
Posted 02 March 2021
Trustpilot removed 2.2 million bogus reviews in 2020
Voice of the Customer

Trustpilot removed 2.2 million bogus reviews ...
Posted 19 February 2021
The value of authenticity to customers revealed by new research
Voice of the Customer

The value of authenticity to customers ...
Posted 26 January 2021
Tesco sees record Christmas sales as shoppers ‘treated themselves’
Voice of the Customer

Tesco sees record Christmas sales as shoppers ...
Posted 14 January 2021
Global study reveals customer satisfaction tops marketer priorities list for 2021
Voice of the Customer

Global study reveals customer satisfaction ...
Posted 14 January 2021
Four in ten Gen Z ‘Never’ watch sports compared to only 20% Of Millennials
Voice of the Customer

Four in ten Gen Z ‘Never’ watch sports ...
Posted 06 January 2021
Amazon extends lead as consumers’ favourite brand in 2020
Voice of the Customer

Amazon extends lead as consumers’ favourite ...
Posted 06 January 2021
Spent less, saved more: what consumers bought this year
Voice of the Customer

Spent less, saved more: what consumers bought ...
Posted 05 January 2021
Only 15% of consumers are happy shopping online
Voice of the Customer

Only 15% of consumers are happy shopping online ...
Posted 14 December 2020
Almost half of consumers globally to significantly cut holiday spending
Voice of the Customer

Almost half of consumers globally to ...
Posted 26 November 2020

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