News

Category: Voice of the Customer

Tesco sees record Christmas sales as shoppers ‘treated themselves’
Voice of the Customer
Global study reveals customer satisfaction tops marketer priorities list for 2021
Voice of the Customer
Four in ten Gen Z ‘Never’ watch sports compared to only 20% Of Millennials
Voice of the Customer
Amazon extends lead as consumers’ favourite brand in 2020
Voice of the Customer
Spent less, saved more: what consumers bought this year
Voice of the Customer
Only 15% of consumers are happy shopping online
Voice of the Customer
Almost half of consumers globally to significantly cut holiday spending
Voice of the Customer
Direct mail is driving record levels of consumer engagement as people spend more time at home
Voice of the Customer
Consumers spend 25 per cent more of their money online than they did before pandemic
Voice of the Customer
Warning shots fired for retailers as consumer interest in Black Friday wanes
Voice of the Customer
Retailers must deliver better on – and offline experiences or miss out
Voice of the Customer
Bisto and Ambrosia custard-firm Premier Foods sees Covid boost
Voice of the Customer
TV subscription brands ‘must take blame’ for churn
Voice of the Customer
Affordability remains the top priority for the next generation of bill payers
Voice of the Customer
Consumers vow to stick with new brands purchased from in lockdown
Voice of the Customer
Customers say lack of value in broadband and TV bundle deals
Voice of the Customer
Mind the gap between CX maturity and AI says new research
Voice of the Customer
Recession and subscriber ‘guilt’ over luxury services
Voice of the Customer

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