News

Category: Voice of the Customer

TV subscription brands ‘must take blame’ for churn
Voice of the Customer
Affordability remains the top priority for the next generation of bill payers
Voice of the Customer
Consumers vow to stick with new brands purchased from in lockdown
Voice of the Customer
Customers say lack of value in broadband and TV bundle deals
Voice of the Customer
Mind the gap between CX maturity and AI says new research
Voice of the Customer
Recession and subscriber ‘guilt’ over luxury services
Voice of the Customer
Responsibility transparency and trust the new customer imperatives
Voice of the Customer
New breed of ‘conscious consumer’ emerging from lockdown
Voice of the Customer
TikTok: ‘We don’t give user data to China’
Voice of the Customer
Hybrid models driving car sales growth for Toyota and Lexus
Voice of the Customer
Consumer behaviour trends highlighted in retail report
Voice of the Customer
Consumers demand more entertainment during lockdown and beyond
Voice of the Customer
Nearly half of consumers need retailer reassurances
Voice of the Customer
Fake reviews make consumers twice as likely to choose poor products
Voice of the Customer
Amazon UK website defaced with racist abuse
Voice of the Customer
Disney Plus racks up 50m subscribers in five months
Voice of the Customer

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