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Category: Voice of the Customer

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TV subscription brands ‘must take blame’ for churn
Voice of the Customer

TV subscription brands ‘must take blame’ ...
Posted 01 October 2020
Affordability remains the top priority for the next generation of bill payers
Voice of the Customer

Affordability remains the top priority for the ...
Posted 07 September 2020
Consumers vow to stick with new brands purchased from in lockdown
Voice of the Customer

Consumers vow to stick with new brands ...
Posted 03 September 2020
Customers say lack of value in broadband and TV bundle deals
Voice of the Customer

Customers say lack of value in broadband and ...
Posted 27 August 2020
Mind the gap between CX maturity and AI says new research
Voice of the Customer

Mind the gap between CX maturity and AI says ...
Posted 24 August 2020
Recession and subscriber ‘guilt’ over luxury services
Voice of the Customer

Recession and subscriber ‘guilt’ over ...
Posted 20 August 2020
Responsibility transparency and trust the new customer imperatives
Voice of the Customer

Responsibility transparency and trust the new ...
Posted 03 August 2020
New breed of ‘conscious consumer’ emerging from lockdown
Voice of the Customer

New breed of ‘conscious consumer’ emerging ...
Posted 03 August 2020
TikTok: ‘We don’t give user data to China’
Voice of the Customer

TikTok: ‘We don’t give user data ...
Posted 20 July 2020
Hybrid models driving car sales growth for Toyota and Lexus
Voice of the Customer

Hybrid models driving car sales growth for ...
Posted 07 July 2020
Consumer behaviour trends highlighted in retail report
Voice of the Customer

Consumer behaviour trends highlighted in ...
Posted 18 June 2020
Consumers demand more entertainment during lockdown and beyond
Voice of the Customer

Consumers demand more entertainment during ...
Posted 11 June 2020
Nearly half of consumers need retailer reassurances
Voice of the Customer

Nearly half of consumers need retailer ...
Posted 03 June 2020
Fake reviews make consumers twice as likely to choose poor products
Voice of the Customer

Fake reviews make consumers twice as likely to ...
Posted 01 June 2020
Amazon UK website defaced with racist abuse
Voice of the Customer

Amazon UK website defaced with racist abuse ...
Posted 01 June 2020
Tops and joggers in as Boohoo lockdown sales boom
Voice of the Customer

Tops and joggers in as Boohoo lockdown sales boom ...
Posted 22 April 2020
Noodles and Smash sales up as people stock staples
Voice of the Customer

Noodles and Smash sales up as people stock staples ...
Posted 22 March 2020
Disney Plus racks up 50m subscribers in five months
Voice of the Customer

Disney Plus racks up 50m subscribers in five ...
Posted 09 March 2020

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