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Category: Voice of the Customer

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Tesco sees record Christmas sales as shoppers ‘treated themselves’
Voice of the Customer

Tesco sees record Christmas sales as shoppers ...
Posted 14 January 2021
Global study reveals customer satisfaction tops marketer priorities list for 2021
Voice of the Customer

Global study reveals customer satisfaction ...
Posted 14 January 2021
Four in ten Gen Z ‘Never’ watch sports compared to only 20% Of Millennials
Voice of the Customer

Four in ten Gen Z ‘Never’ watch sports ...
Posted 06 January 2021
Amazon extends lead as consumers’ favourite brand in 2020
Voice of the Customer

Amazon extends lead as consumers’ favourite ...
Posted 06 January 2021
Spent less, saved more: what consumers bought this year
Voice of the Customer

Spent less, saved more: what consumers bought ...
Posted 05 January 2021
Only 15% of consumers are happy shopping online
Voice of the Customer

Only 15% of consumers are happy shopping online ...
Posted 14 December 2020
Almost half of consumers globally to significantly cut holiday spending
Voice of the Customer

Almost half of consumers globally to ...
Posted 26 November 2020
Direct mail is driving record levels of consumer engagement as people spend more time at home
Voice of the Customer

Direct mail is driving record levels of ...
Posted 24 November 2020
Consumers spend 25 per cent more of their money online than they did before pandemic
Voice of the Customer

Consumers spend 25 per cent more of their ...
Posted 19 November 2020
Warning shots fired for retailers as consumer interest in Black Friday wanes
Voice of the Customer

Warning shots fired for retailers as consumer ...
Posted 19 November 2020
Retailers must deliver better on – and offline experiences or miss out
Voice of the Customer

Retailers must deliver better on – and ...
Posted 16 November 2020
Bisto and Ambrosia custard-firm Premier Foods sees Covid boost
Voice of the Customer

Bisto and Ambrosia custard-firm Premier Foods ...
Posted 11 November 2020
TV subscription brands ‘must take blame’ for churn
Voice of the Customer

TV subscription brands ‘must take blame’ ...
Posted 01 October 2020
Affordability remains the top priority for the next generation of bill payers
Voice of the Customer

Affordability remains the top priority for the ...
Posted 07 September 2020
Consumers vow to stick with new brands purchased from in lockdown
Voice of the Customer

Consumers vow to stick with new brands ...
Posted 03 September 2020
Customers say lack of value in broadband and TV bundle deals
Voice of the Customer

Customers say lack of value in broadband and ...
Posted 27 August 2020
Mind the gap between CX maturity and AI says new research
Voice of the Customer

Mind the gap between CX maturity and AI says ...
Posted 24 August 2020
Recession and subscriber ‘guilt’ over luxury services
Voice of the Customer

Recession and subscriber ‘guilt’ over ...
Posted 20 August 2020

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