Webinars

Next Webinar

20 Nov 2018

Worldpay Case Study: Get contracts completed correctly and quickly every time

Sponsored by

Paper processes are slowing down your business. Manually routing agreements, rekeying information, and trying to track down contracts that may or may not have been signed – sound familiar?

This webinar explores a modern and fully digital solution, purpose-built System of Agreement platform.

From talent acquisition to contract closing, learn how every phase of the agreement lifecycle can be digitised to save you time and money.

  • Reduce turnaround time; 80% of agreements are completed in less than 24 hours
  • Save £25 per agreement
  • Eliminate errors altogether

We’ll be joined by Beatrice Shelley, HR Project Manager at Worldpay who will discuss how DocuSign is helping to hire and onboard the best talent quicker.

Whether you’re new to e-signature or looking to embed DocuSign deeper into your department, join us for the live webinar and start accelerating your business.

Presenters

Beatrice Shelley

Worldpay

Daniel Keswick

DocuSign

Steve Hurst

Engage Business Media
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Beatrice Shelley

HR Project Manager

I am an experienced recruitment and talent specialist. With 10 years experience in this field, I enjoy working with my team to ensure that we are the best in class talent ambassadors.

From supplier management to the implementation of a new ATS globally, I love thinking outside the box to ensure we have the best and most innovative resourcing strategy. I also monitor key recruitment KPIs and offer continuous improvements.

My areas of expertise are reporting, benchmarking, insights and cognitive technology to help develop even further our talent attraction approach.

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Daniel Keswick

Account Executive

I have had a number of customer facing roles in my career and I am passionate about providing a great customer experience and forming new relationships.

My style is very much consultative and my preference is always to meet with prospects and clients face to face to deliver a quality solutions-based sale and develop a successful long term partnership.

My qualifications, background, and interests lie within Financial Services and Technology – where I have previously worked at leading FinTech companies Bottomline Technologies and Kyriba.

Now at DocuSign I hope to use my knowledge and experience to help Financial Institutions and other businesses in the UK leverage DocuSign’s powerful solutions to maximise investments already made in digital technology.

If you are interested in learning more about DocuSign or hearing stories from our customers, please reach out to me directly.

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Steve Hurst

Editorial Director

Steve is a successful career journalist, thought leader and published author with a wealth of experience in all forms of media, both offline and online, including local and national press, trade and business publications, TV and radio, websites, social media and online web event broadcasting. Engage Business Media has rapidly established itself as beacon of thought leadership in a rapidly changing customer and employee environment. Steve is widely recognised as one of the world’s leading journalistic authorities in the fields of customer and employee engagement strategy and the increasingly important role of multichannel customer engagement strategies in business.

Register for this webinar now

Upcoming Webinars

27 Nov 2018

Orchestrating a Seamless and Efficient Customer Experience

Sponsored by

27th November
12pm

Consumers continue to rank customer experience as a key factor in purchasing decisions and want a quick, easy and painless way to get the information and support they need on the channel that works the best for them in the moment. They expect to receive consistent and reliable information regardless of whether they self-serve or interact with your contact centre.

But with information coming from so many sources and a growing number of contact channels to maintain, how do you hold it all together to create a consistent, convenient and efficient customer experience?

Through a series of live demonstrations, you’ll learn:

  • The benefits of centralising knowledge management control and using a single orchestration platform to deliver consistent support across contact channels
  • Best practices for implementing chatbots, virtual agents and live chat to provide accurate and seamless omnichannel engagement
  • Ways to leverage a hybrid of artificial intelligence and human input to reduce support costs whilst improving conversational engagement

Register now to see how organisations around the world are delivering seamless, consistent support and increasing customer satisfaction scores.

Presenters

Chris Ezekiel

Creative Virtual

Steve Hurst

Engage Business Media
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Chris Ezekiel

Founder & CEO

Chris Ezekiel has a technical, sales and marketing background. He has been working in the world of virtual assistants since 2000 and founded Creative Virtual in November 2003. Employing his technical and entrepreneurial skills, and through the development of the enterprise level V-Person™ technology, he has established Creative Virtual as one of the world’s leading providers of virtual agents, chatbots and live chat. Today Creative Virtual’s virtual agents are having over 60 million conversations per year. The company was honoured with the prestigious 2017 Queen’s Awards for Enterprise in the category of Innovation and was listed as one of Britain’s fastest growing private technology companies in the 2018 Sunday Times Tech Track 100.

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Steve Hurst

Editorial Director

Steve is a successful career journalist, thought leader and published author with a wealth of experience in all forms of media, both offline and online, including local and national press, trade and business publications, TV and radio, websites, social media and online web event broadcasting. Engage Business Media has rapidly established itself as beacon of thought leadership in a rapidly changing customer and employee environment. Steve is widely recognised as one of the world’s leading journalistic authorities in the fields of customer and employee engagement strategy and the increasingly important role of multichannel customer engagement strategies in business.

Register for this webinar now

Upcoming Webinars

29 Nov 2018

Becoming an Employer of Choice

Sponsored by

29th NovEMBER
12pm

We’ve entered a world where talented individuals have a choice when it comes to their career. It’s never been so vital for businesses to bolster their EVP, polish their external brand, and work on their internal culture, in order to attract the very best talent.

Hear from CV-Library and Perkbox as they explore what it means to become an employer of choice.

Tune in to hear;

– More about the current appetite for employee attraction, and what this means for your business
– How CV-Library has improved its candidate attraction and retention by working on its overall benefits package and EVP
– How Perkbox can support companies in their journey to becoming an employer of choice

Presenters

Matthew Moore

CV-Library

Tom O'Connor

Perkbox

Steve Hurst

Engage Business Media
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Matthew Moore

Finance Director

Matthew Moore is an experienced Finance Director and heads up the HR department at the UK’s leading independent job board, CV-Library. He has extensive experience in employee engagement and has played a crucial role in introducing a number of HR initiatives in all the businesses he has worked in, including CV-Library’s investment in Perkbox. In a previous role, Matthew looked after 1,100 direct and indirect reports and was influential in improving staff turnover.

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Tom O'Connor

Customer Success Director

An award winning digital leader with extensive experience in entrepreneurship, business development and operations. Proven success launching initiatives, exceeding revenue goals and creating world-class teams.

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Steve Hurst

Editorial Director

Steve is a successful career journalist, thought leader and published author with a wealth of experience in all forms of media, both offline and online, including local and national press, trade and business publications, TV and radio, websites, social media and online web event broadcasting. Engage Business Media has rapidly established itself as beacon of thought leadership in a rapidly changing customer and employee environment. Steve is widely recognised as one of the world’s leading journalistic authorities in the fields of customer and employee engagement strategy and the increasingly important role of multichannel customer engagement strategies in business.

Register for this webinar now

Previous webinars

How GAME took the retail experience to the next level

How to drive business impact with CX: Putting the feedback where it counts

ING Case Study: Communicating to a Changing Workforce

RCS Messaging: The Next Generation of Mobile Engagement has arrived

People Power

How to fill the Missing Links in Your Employee Communications Plan

GDPR – 3 steps to move from compliance to CX excellence

CYBG: Embrace Digital Disruption

The Customer Data Too Often Overlooked by the C-Suite

Customer Service Chatbots

How knowledge plays the leading role in Equiniti’s digital transformation project

Marks & Spencer Case Study: Our Virtual Assistant Journey

The AI mix – why knowledge is the essential ingredient

Bridging the customer experience from Chatbot to human

Toyota: Voice of the Customer case study

How to write a winning Engage Awards entry

How to future proof your CX strategy

The fourth industrial revolution: transforming the contact centre

How to maximise learning retention to improve employee (and customer) engagement in your contact centre

Skybet’s Accelerated Growth with an Insight Community A Vision Critical Success Story

The CX Marketing Summit: Where you can learn everything you need to know about CX Marketing

THE CLOCK IS TICKING – A PRACTICAL APPROACH TO GDPR READINESS

The State of Customer Experience: Time to get real

How are House of Fraser delivering a premium customer experience online?

The HR Software Journey: Introducing Sophisticated Technology

Balanced Scorecard for Customer Service

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Nando’s Case Study: Engaging with Customers for Next Generation Insight

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Improving Experiences: The Power of People

Why Service Leaders Need a 2017 Strategy

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The Numbers Game: How to Use Data to Land Top Talent

Reinvigorating the eBay Brand from the Inside Out

How Customer Support in the Travel Industry is Really Flying

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Building a Model for Customer Experience at Porsche

Orbit case study: How real-time feedback can transform an organisation’s culture

John Lewis Case Study: Look inward – Your employees deserve great customer service too

Three Trends for CX Success

Building The Best Team Within Lloyds Banking Group

Case study: How Trendsales support their customer experience

Innovation in Employee Engagement – Empowering MetLife Employees to Tell Their Own Story

“From zero to… not quite hero just yet” – Setting-up The Customer Service Environment

How IBM’s customers are using advanced analytics to drive employee engagement and improve business performance

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How real-time emotion can lead to real-time results

Effortless Multichannel Customer Experience – A Case Study from TrustPilot Using Zendesk

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How online streaming company increased customer satisfaction and productivity

The Customer Hub – Imaging Next Generation Customer Engagement

Global Customer Experience Best Practice in Financial Services

Using Customer Journeys to engineer a great Customer Experience

Learning From The USA’s Customer Experience Leaders:

Global Best Practice In Retail Customer Experience

Key Design Features Of A VoC Program: Robust, Relevant And Prioritised

Take A Look At The Brave New World Of Personalised Video

The 2 Forces That Will Transform Insurance Customer Experience For Ever

4 Next-Level Customer Engagement Strategies To Boost Contact Center Efficiency

How To Be A Winner In The Contact Centre Environment Of 2020

Turn VOC Data Into Action

It’s All In The Details: Create Successful Website Monetisation

The 2014 Customer Experience Leaders: UK Analysis Release

Online reviews – creating value for businesses and their customers

Transforming Customer Engagement: Don’t Just Deliver Experiences, Engage

Connecting Customer Experience To Business Outcomes

Serving The Connected Customer

Contact Centres And The Omnichannel Customer – The Seven Steps To Digital Heaven

Ten Ways To Make Sure Your Contact Centre Is Not Just Another Service Silo

Building Your Customer Experience Strategy: Implementing A Joined-Up Approach

Why Smart Companies Are Integrating Customer Feedback And CRM

So What Is The Future For The Contact Centre?

Outsourcing Customer Services, So What Is The Future For BPO Customer Service And Care?

How To Build A Successful VOC Programme: The Seven Steps To Heaven Revealed

Charles Darwin, Evolution… And The Contact Centre

How Social Media Is Driving Consumer Behaviour

Mobile Customer Engagement

Customer And Contact Centres: Overcoming The Multichannel Disconnect