Webinars

Next Webinar

25 Jul 2019

Delivering high performing teams through strategic leadership

Sponsored by

Join Questback for the first of a series of three Leadership Webinars

Webinar one: Delivering high performing teams through strategic leadership

25th July 2019
12pm

Leadership development is a £300 Billion/ 334 Billion Euro/ $375 Billion industry. How will leadership need to evolve in the next five years in response to inevitable rapid and disruptive change?

Andrew Cocks, Assessment Psychologist specialising in corporate culture & Dr Josef Scheuerlein, leadership expert, will discuss  how empowering and empathic leaders can increase the innovation, inclusion, trust and resilience that great teams will increasingly need to succeed.

This webinar will cover:

  1. Leadership in times of Crisis
  2. How a leader can build trust in her team
  3. Can leaders influence company culture? If so, how?
  4. Unconscious bias – how it can erode decision-making. What can we do to neutralise it?
  5. How HR can foster leadership skills within employees at their company.

Presenters

Steve Hurst

Engage Business Media

Andrew Cocks

Questback

Josef Scheuerlein

Questback
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Steve Hurst

Editorial Director

Steve is a successful career journalist, thought leader and published author with a wealth of experience in all forms of media, both offline and online, including local and national press, trade and business publications, TV and radio, websites, social media and online web event broadcasting. Engage Business Media has rapidly established itself as beacon of thought leadership in a rapidly changing customer and employee environment. Steve is widely recognised as one of the world’s leading journalistic authorities in the fields of customer and employee engagement strategy and the increasingly important role of multichannel customer engagement strategies in business.

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Andrew Cocks

Occupational Psychologist

Andrew Cocks  is an assessment psychologist specialising in organisational culture and employee engagement. He has specialised in employee research for 20 years and has been Group Head of Engagement and Employer Brand at HSBC and European Head of Employee Engagement for Watson Wyatt. He currently provides consultancy services as an affiliate of Questback. Andrew designed the award-winning CultureQuest Parity, an assessment for organisations to help them understand the cultural root-causes of inequality and the gender pay gap and develop targeted interventions to help close it.

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Josef Scheuerlein

Pre-Sales Consultant

Pre-Sales Consultant at Quesback AS; Oslo, Norway; January 2019 – Present  Duties Included: Implementation of Voice of the Employee IT / Big Data Solutions; Consulting on Employee Satisfaction, Engagement and Leadership Development; IT Services. PHD in Economics and Management with his thesis on ‘Leadership in times of Crisis

Register for this webinar now

Upcoming Webinars

10 Sep 2019

How to communicate with the modern employee

10th September at 12PM BST

Our expectations for communications have increased drastically in the last decade with the proliferation of technologies that deliver valuable information to us. As consumers, we expect information to find us, anywhere, anytime. The same behaviour holds true in an employee communication setting but unfortunately, many businesses still struggle to connect their employees with relevant company and industry information.

This undeniable change is here and naturally, some businesses will respond quickly and thrive, while others face the threat of becoming irrelevant. In this session, we’ll discuss how technology can support the new era of employee communication and help businesses effectively inform and engage their employees.

Join this webinar to learn:

  • How employee communication is evolving to match our communication habits as consumers
  • What you can do to modernise your communications
  • Why simply creating content has zero monetary value (and how to get your content seen, read and shared)
  • How technology can help business track and measure employee engagement

Presenters

Roope Heinilä

Smarp

Steve Hurst

Engage Business Media
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Roope Heinilä

CEO

I am a co-founder and CEO of Smarp which is the creator of the leading employee knowledgesharing app. Smarp is a SaaS solution that is quickly becoming primary place where our clientsemployees go to find and share professional content. As a result our clients employees are alwayswell informed and more engaged which also helps turn them into brand ambassadors for their employers.

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Steve Hurst

Editorial Director

Steve is a successful career journalist, thought leader and published author with a wealth of experience in all forms of media, both offline and online, including local and national press, trade and business publications, TV and radio, websites, social media and online web event broadcasting. Engage Business Media has rapidly established itself as beacon of thought leadership in a rapidly changing customer and employee environment. Steve is widely recognised as one of the world’s leading journalistic authorities in the fields of customer and employee engagement strategy and the increasingly important role of multichannel customer engagement strategies in business.

Register for this webinar now

Previous webinars

Seasalt Cornwall Case Study: Connecting the dots between employee engagement, leadership and business metrics

How to boost your customer communication with WhatsApp: Use Cases from BMW, Pandora, Bloomberg Quint and more

Delights, Customers, Action

Understanding and Applying Artificial Intelligence in Customer Service

Engaging the Enterprise with ‘Unified Visual Communications’

Culture: Measuring the ‘Unmeasurable’

How Channel 4’s insight programme secures revenue

Not reaching all your employees? Mobile’s the solution — here’s how to drive adoption

How to Calculate the True Financial Cost of Downtime in your Contact Centre

How to write a winning awards entry

The Top 10 Use Cases for Contact Centre Analytics

Oddschecker Case Study: Accelerating Product Development with an Insight Community

A Blueprint for CRM Success

Global Radio Case Study: The Secret to our Insights-driven Success

How do you ensure your customers get the answers they need? A case study driven guide…

Digital Transformation of Customer Experience – How to Create a Channel of Choice Experience for your customers in 2019

What are your filthiest CX habits? And how can you break them?

QVC case study: The Evolution to a Customer-led, Multi Platform Brand

The reality of Voice of the Customer in the UK today: What are the current practices and how to get ready for a new area of customer intelligence that delivers?

High growth mode: How to ensure you have the right tools to scale and maintain a positive employee experience

Becoming an Employer of Choice

Orchestrating a Seamless and Efficient Customer Experience

Worldpay Case Study: Get contracts completed correctly and quickly every time

How GAME took the retail experience to the next level

How to drive business impact with CX: Putting the feedback where it counts

ING Case Study: Communicating to a Changing Workforce

RCS Messaging: The Next Generation of Mobile Engagement has arrived

People Power

How to fill the Missing Links in Your Employee Communications Plan

GDPR – 3 steps to move from compliance to CX excellence

CYBG: Embrace Digital Disruption

The Customer Data Too Often Overlooked by the C-Suite

Customer Service Chatbots

How knowledge plays the leading role in Equiniti’s digital transformation project

Marks & Spencer Case Study: Our Virtual Assistant Journey

The AI mix – why knowledge is the essential ingredient

Bridging the customer experience from Chatbot to human

Toyota: Voice of the Customer case study

How to write a winning Engage Awards entry

How to future proof your CX strategy

The fourth industrial revolution: transforming the contact centre

How to maximise learning retention to improve employee (and customer) engagement in your contact centre

Skybet’s Accelerated Growth with an Insight Community A Vision Critical Success Story

The CX Marketing Summit: Where you can learn everything you need to know about CX Marketing

THE CLOCK IS TICKING – A PRACTICAL APPROACH TO GDPR READINESS

The State of Customer Experience: Time to get real

How are House of Fraser delivering a premium customer experience online?

The HR Software Journey: Introducing Sophisticated Technology

Balanced Scorecard for Customer Service

Big Brother is watching and that’s a good thing!

Webinar: How to write a winning Awards entry

AXA Case Study: 3 Secrets to Building High Performing, Connected Sales and Service Teams

It’s All About The Customer – A Service Design Webinar

Reduce Customer Effort to Improve Positive Outcomes

Wolseley case study – How Cognitive Knowledge made it easier for our customers to do business with us

Making omnichannel a reality: learnings from major brands & tips to get started

Omnichannel = OMNICHOICES – We want it all and we want it now

Nando’s Case Study: Engaging with Customers for Next Generation Insight

Best Practices for a Seamless Omnichannel Customer Experience

Improving Experiences: The Power of People

Why Service Leaders Need a 2017 Strategy

Proactive Customer Service; Top Brands share their Top Tips

The Numbers Game: How to Use Data to Land Top Talent

Reinvigorating the eBay Brand from the Inside Out

How Customer Support in the Travel Industry is Really Flying

Demystifying web chat and how to make it work for your organisation

Building a Model for Customer Experience at Porsche

Orbit case study: How real-time feedback can transform an organisation’s culture

John Lewis Case Study: Look inward – Your employees deserve great customer service too

Three Trends for CX Success

Building The Best Team Within Lloyds Banking Group

Case study: How Trendsales support their customer experience

Innovation in Employee Engagement – Empowering MetLife Employees to Tell Their Own Story

“From zero to… not quite hero just yet” – Setting-up The Customer Service Environment

How IBM’s customers are using advanced analytics to drive employee engagement and improve business performance

Getting CX Fit – Training for VoC Success

How real-time emotion can lead to real-time results

Effortless Multichannel Customer Experience – A Case Study from TrustPilot Using Zendesk

How to succeed in the brave new world of customer and employee engagement

Transform your Business with your VoC Programme

How to build a global connected community of 50,000 people

Build a great customer experience with the future in mind

How online streaming company increased customer satisfaction and productivity

The Customer Hub – Imaging Next Generation Customer Engagement

Global Customer Experience Best Practice in Financial Services

Using Customer Journeys to engineer a great Customer Experience

Learning From The USA’s Customer Experience Leaders:

Global Best Practice In Retail Customer Experience

Key Design Features Of A VoC Program: Robust, Relevant And Prioritised

Take A Look At The Brave New World Of Personalised Video

The 2 Forces That Will Transform Insurance Customer Experience For Ever

4 Next-Level Customer Engagement Strategies To Boost Contact Center Efficiency

How To Be A Winner In The Contact Centre Environment Of 2020

Turn VOC Data Into Action

It’s All In The Details: Create Successful Website Monetisation

The 2014 Customer Experience Leaders: UK Analysis Release

Online reviews – creating value for businesses and their customers

Transforming Customer Engagement: Don’t Just Deliver Experiences, Engage

Connecting Customer Experience To Business Outcomes

Serving The Connected Customer

Contact Centres And The Omnichannel Customer – The Seven Steps To Digital Heaven

Ten Ways To Make Sure Your Contact Centre Is Not Just Another Service Silo

Building Your Customer Experience Strategy: Implementing A Joined-Up Approach

Why Smart Companies Are Integrating Customer Feedback And CRM

So What Is The Future For The Contact Centre?

Outsourcing Customer Services, So What Is The Future For BPO Customer Service And Care?

How To Build A Successful VOC Programme: The Seven Steps To Heaven Revealed

Charles Darwin, Evolution… And The Contact Centre

How Social Media Is Driving Consumer Behaviour

Mobile Customer Engagement

Customer And Contact Centres: Overcoming The Multichannel Disconnect