Webinars

Presented by:

Scott Barker

Missguided Head of Customer Service Click to read more...

Steve Hurst

Engage Business Media Editorial Director Click to read more...

22nd September 2020
12:00

Leading fashion retailer, Missguided introduced its virtual assistant in 2018 to make the user experience more intuitive and reduce the amount of contacts in their contact centre.

Scott Barker, Head of Customer Service, will share their journey and results, including:

MVP and Data Driven mindset when designing and deploying the bot
How to structure the organisation to deliver a chatbot
Impact of the chatbot on live contacts and costs
Benefits of utilising an internal chatbot
Future plans

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Webinars

Sponsored by

Presented by:

Scott Barker

Steve Hurst

Missguided case study: Empowering fashionistas to self-serve with a Virtual Assistant

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