Natalie Calvertto implementation Customer Experience & Employee Engagement Strategy Click to read more...
Gregg WiddowsonNICE inContact Director of Sales Engineering EMEA Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
Mobile-First Customer Care: Many Channels, One Device
Customers have a mobile-first mindset. They expect to be able to use their smartphones to access all channels: voice, chat, video, among others. And they expect contact centres to keep up with them.
Discover why it’s more critical than ever that contact centres deliver digital-first communication – and why seamless movement across channels is key to customer satisfaction. Join NICE inContact expert, Gregg Widdowson, and Natalie Calvert, founder of CX High Performance for this live webinar.
What you can expect:
- How to deliver seamless movement across channels
- Find ways for agents to provide faster issue resolution
- Discover how to drive efficiency through stronger agent performance
- Explore new strategies for exceeding key performance indicators