Claire SportonConfirmit SVP, CX Innovation Click to read more...
Steve HurstEngage Business Media Editorial Director Click to read more...
Time for a Revolution: How to Beat the CX Slump
CX teams are having a tough time. Our latest state of the nation survey suggests that CX programmes are still struggling to make an impact on the business. This can’t go on. It’s time for a CX revolution.
In this webinar, Claire Sporton, SVP CX Innovation at Confirmit and Steve Hurst, Editorial Director at Engage Business Media will share the results of the new research, and highlight ways for CX professionals to really make their mark. Claire will share a rallying cry to help you secure the future of your customer experience initiatives. Join Claire to learn key lessons from the leaders – and the laggards – on the front line of CX, and find out the skills you need to establish in your team to ensure success in 2020.