A seven-year-old boy who reviews toys has been revealed as YouTube’s highest-earning star, raking in $22m (£17.3m). The estimate by Forbes magazine found that Ryan of Ryan ToysReview pipped Jake Paul by $500,000 for the 12 months to June. Videos are posted most days and one promoting a blue giant mystery egg bearing Ryan’s face has had more […]
CX Marketing Summit 2019
The launch of our first CX Marketing Summit, to be held on March 15 2018 at the Victoria Park Plaza, London, follows on from the success of our flagship Customer Engagement Summit now in its seventh year, and firmly established as Europe’s premier customer and employee engagement event.
Our case study and high level networking driven MCX Marketing Summit will examine in detail the key issues, challenges and opportunities facing the marketing community against a background of rapid advances in technologies – from Advanced Analytics and Biometrics through to Virtual and Augmented Reality, Robotics and Artificial Intelligence. These constantly evolving technologies are allowing organisations to take an increasingly holistic view of their customers across the enterprise while at the same time facilitating the delivery personalised offerings and co-creation opportunities to further enhance the CX.
Research shows that the marketing function is playing an increasingly important role in CX as advances in technology enable greater customer understanding and insight, allowing organisations to increasingly personalise and tailor their offering to ever more demanding and proactive customers.
The CX Marketing Summit will feature the latest networking and engagement technologies designed to allow delegates to back to their organisations armed with all the tools, strategies and techniques they need to deliver successful CX strategies over the long term for sustainable competitive advantage.
EBM Group Events
Digital Workplace Directors ForumWaterloo Park Plaza, London 30th January 2019
Future of the Contact Centre ConferenceVictoria Park Plaza, London 13th February 2019
2019 Employee Engagement SummitRiverbank Park Plaza, London 10th May 2019
CX Marketing Summit 2019Victoria Park Plaza, London 13th June 2019
Customer Engagement Transformation ConferenceVictoria Park Plaza, London 11th July 2019
Internal Communications ConferenceVictoria Park Plaza, Central London 26th September 2019
Customer Robotics and AI Directors ForumLondon 26th September 2019
Customer Engagement SummitWestminster Park Plaza Hotel, London 11th November 2019
Engage AwardsWestminster Park Plaza, London 11th November 2019
By Claire Sporton, SVP, Customer Experience Innovation, Confirmit Did you stick to your 2018 new year’s resolutions? Did you actually use the gym membership? Learn to speak Italian? Start your own organic hand-woven yoghurt business in Aberystwyth? No, probably not. No matter, though, we’re at that time of year again where we start pondering the […]
Royal Mail reveals the top ten areas where shoppers made the most online purchases over Cyber Week this year. Bargain hunters in East London top the list of the UK’s most prolific shoppers in the UK’s biggest cyber shopping event, followed by Kirkwall, Llandrindod Wells and North West London. East London tops the London list, […]
As millions start their Christmas shopping online, there’s a warning that consumers may need to have a mobile phone, and a decent signal, to make sure their transactions go through. UK banks are starting to introduce a new layer of security, involving passwords sent to your mobile phone. That could be a problem for hundreds […]