Health and beauty chain Boots has started to replace plastic bags with brown paper bags in an attempt to cut down on the use of single-use plastic. The retailer is also introducing unbleached paper dispensing bags for prescriptions. However, prescriptions assembled at its central pharmacy will still be sent out in plastic packaging, a practice that […]
Customer Engagement Transformation Conference
UNDERSTAND HOW YOU CAN HELP TO SHAPE AND EVOLVE YOUR BUSINESS IN THE GROWING DIGITAL WORLD
The Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace, and engage more closely, with their customers.
It can seem impossible to keep up with customer trends and implement a winning strategy, but those who attend the Customer Engagement Transformation Conference leave feeling equipped, with exclusive insights from organisations that have already transformed and are reaping the rewards of customer loyalty as a result.
This year’s conference will see over 40 speakers delivering exclusive content surrounding trending topics across 2 seminar halls. With world class case studies and networking opportunities with industry experts, delegates will leave armed with all the tools, techniques and insight they need to implement effective and successful long term customer engagement strategies.
EBM Group Events
Customer Engagement Transformation ConferenceRiverbank Park Plaza, London 11th July 2019
Internal Communications ConferenceVictoria Park Plaza, Central London 17th September 2019
Engage Focus GroupsHilton London Heathrow 26th September 2019
Customer Engagement SummitWestminster Park Plaza Hotel, London 11th November 2019
Engage AwardsWestminster Park Plaza, London 11th November 2019
Future of the Contact Centre ConferenceVictoria Park Plaza, London 13th February 2020
Employee Engagement SummitRiverbank Park Plaza, London 15th May 2020
Five people have been arrested and questioned over alleged accounting fraud at the Patisserie Valerie chain, the Serious Fraud Office has said. The arrests took place last Tuesday, 18 June, in a joint operation with police, the SFO said. The move comes eight months after the firm’s former finance director, Chris Marsh, was arrested and freed on […]
The regulator found 26 Facebook groups where people offered to write fake reviews to order. Facebook and eBay have been ordered to take urgent action to stop fake online reviews that are increasingly being used by companies to deceive customers. The Competition and Markets Authority said it had found “troubling evidence” of a thriving marketplace for […]
Over a quarter of businesses (26%) have had digital transformation projects fail, suggesting there is some way to go before businesses can execute digital transformation projects in the confidence that they will succeed. The findings from new research by Econocom, a European digital services company, suggest that an overwhelming majority of businesses are undergoing digital […]