Our exclusive Engage Focus groups allow senior individuals working in customer and employee engagement to come together and voice their thoughts and share experiences in a structured professional environment.
The Engage Focus Groups are designed to offer a platform for like-minded professionals to engage in detailed discussion and find solutions to some of the most pressing issues and challenges facing our industry. The day allows individuals working in customer and employee engagement to come together and voice their thoughts and share experiences in a structured professional environment across a wide range of topics.
Consumer campaigner Martin Lewis is to launch UK High Court proceedings in a bid to sue Facebook for defamation. The MoneySavingExpert founder says at least 50 fake ads bearing his name have appeared on the social media platform, causing reputational damage to him. Many of the adverts show his face alongside endorsements that he has […]
Premier League clubs reported record revenues of £4.5bn in the 2016-17 season, and also returned to profit. Clubs collectively reported £500m in pre-tax profit, also a record, having posted a small collective pre-tax loss in 2015-16, according to Deloitte. Wage costs rose by 9% to £2.5bn, a significantly lower growth rate than the 25% hike […]
Debenhams has reported another slide in profits and sales after freezing weather in late February temporarily closed 100 stores in the UK. The retailer said like-for-like sales fell by 2.2% in the 26 weeks to 3 March, while profit sank 84% to £13.5m. The retailer also lowered expectations for annual profits and said chief financial officer […]
Trustpilot, a leading customer review platform with 42 million reviews of 210,000 businesses, has released the findings of a month-long consumer behavior and sentiment study on the finance industry. Citing reputational issues, more than 50 percent of consumers stated they didn’t trust traditional financial institutions, such as retail banks, mortgage lenders, and personal loan providers, […]
Sometimes it seems there’s nothing but doom and gloom on the UK’s High Streets. This week we heard profits were down at Debenhams and a big deal between shopping centre owners Hammerson, which owns Birmingham’s Bullring, and Intu fell through. New store openings are at their lowest level for seven years. And mid-range restaurants are closing branches left, right […]
According to a global survey, 78% of consumers want to receive updates on the status of their orders when purchasing goods, and they won’t hesitate to switch brands if supply chain performance fails to meet their expectations. The survey, conducted in February by YouGov and sponsored by Infor, a leading provider of industry-specific cloud applications, polled […]
Facebook has started asking European and Canadian users to let it use facial recognition technology to identify them in photos and videos. Facebook originally began face-matching users outside Canada in 2011, but stopped doing so for EU citizens the following year after protests from regulators and privacy campaigners. The new request is one of several […]
Personalisation is way down on the list of things consumers care about when it comes to digital experiences, research by marketing technology company Acquia unveils today. The news comes at a time when most marketing technology companies are highlighting the criticality of personalisation as a marketing tactic. Separate research by Acquia in its beyond the […]
The UK’s biggest coffee chain Costa Coffee has said it will recycle as many disposable cups as it sells by 2020 in a “cup recycling revolution”. Under the scheme, 500 million coffee cups a year would be recycled, including some sold by rivals, it said. It will encourage waste collection firms to collect the cups […]
A new international study commissioned by email service provider Mailjet among 400 marketers in the UK and France has found 30% plan to reduce the amount of cookie-based display, paid search and retargeting they carry out in the immediate aftermath of the new ePrivacy regulation. According to the study, while 85% of marketers are confident […]
