Next Event

CX Marketing Summit 2019

The launch of our first CX Marketing Summit, to be held on March 15 2018 at the Victoria Park Plaza, London, follows on from the success of our flagship Customer Engagement Summit now in its seventh year, and firmly established as Europe’s premier customer and employee engagement event.

Our case study and high level networking driven MCX Marketing Summit will examine in detail the key issues, challenges and opportunities facing the marketing community against a background of rapid advances in technologies – from Advanced Analytics and Biometrics through to Virtual and Augmented Reality, Robotics and Artificial Intelligence. These constantly evolving technologies are allowing organisations to take an increasingly holistic view of their customers across the enterprise while at the same time facilitating the delivery personalised offerings and co-creation opportunities to further enhance the CX.

Research shows that the marketing function is playing an increasingly important role in CX as advances in technology enable greater customer understanding and insight, allowing organisations to increasingly personalise and tailor their offering to ever more demanding and proactive customers.

The CX Marketing Summit will feature the latest networking and engagement technologies designed to allow delegates to back to their organisations armed with all the tools, strategies and techniques they need to deliver successful CX strategies over the long term for sustainable competitive advantage.

Latest posts

YouTube top earners: The seven year old making $22M from his toy reviews

A seven-year-old boy who reviews toys has been revealed as YouTube’s highest-earning star, raking in $22m (£17.3m). The estimate by Forbes magazine found that Ryan of Ryan ToysReview pipped Jake Paul by $500,000 for the 12 months to June. Videos are posted most days and one promoting a blue giant mystery egg bearing Ryan’s face has had more […]

CX habits: Out with the old, in with the new

By Claire Sporton, SVP, Customer Experience Innovation, Confirmit Did you stick to your 2018 new year’s resolutions? Did you actually use the gym membership? Learn to speak Italian? Start your own organic hand-woven yoghurt business in Aberystwyth? No, probably not. No matter, though, we’re at that time of year again where we start pondering the […]

Royal Mail reveals the UK’s online shopping hotspots for Cyber Week 2018

Royal Mail reveals the top ten areas where shoppers made the most online purchases over Cyber Week this year. Bargain hunters in East London top the list of the UK’s most prolific shoppers in the UK’s biggest cyber shopping event, followed by Kirkwall, Llandrindod Wells and North West London. East London tops the London list, […]

Consumers wanting to shop online in the future may need to have a mobile

As millions start their Christmas shopping online, there’s a warning that consumers may need to have a mobile phone, and a decent signal, to make sure their transactions go through. UK banks are starting to introduce a new layer of security, involving passwords sent to your mobile phone. That could be a problem for hundreds […]

New research unveils the hidden opportunity of customer correspondence

New research has shed fresh light onto the way customers prefer to receive correspondence from their suppliers, confirming the value of functional communications in building customer relationships and revealing changing consumer expectations as technology evolves. The survey of 2000 consumers was conducted by OnePoll on behalf of outsourced communications provider Opus Trust Marketing. It uniquely focuses on account-related communications […]

Massive Marriott hack hits half a billion customers

The records of 500 million customers of the hotel group Marriott International have been involved in a data breach. The hotel chain said the guest reservation database of its Starwood division had been compromised by an unauthorised party. It said an internal investigation found an attacker had been able to access the Starwood network since […]

Samsung stay top as brand loyalty index reveals that technology firms are the best-loved brands

The 2018 Brand Loyalty Index from Sodexo Engage has revealed that technology brands continue to dominate when it comes to customer loyalty and building those all-important relationships that promote future sales. Promotions and giveaways, alongside product experience, have been the main drivers in how loyal consumers are. Maintaining their position from last year, Samsung and […]

MPs fury over Facebook chief Zuckerberg ‘no show’

Politicians from nine countries reacted angrily to the absence of Facebook founder Mark Zuckerberg at a hearing today. The event is part of an unprecedented international inquiry into disinformation and fake news. Richard Allan, Facebook’s vice-president of policy solutions, appeared in Mr Zuckerberg’s place.He said he took responsibility for deciding who appeared at which committee. […]