Contactless payments have become more popular than chip-and-pin card transactions for the first time in the UK, according to a major payment processing company. Worldpay said it happened in June, when 51% of in-store card transactions were contactless, rising to 52% in July. Analysis of the company’s data showed that use of the newer payment […]
CX Marketing Summit 2019
The launch of our first CX Marketing Summit, to be held on March 15 2018 at the Victoria Park Plaza, London, follows on from the success of our flagship Customer Engagement Summit now in its seventh year, and firmly established as Europe’s premier customer and employee engagement event.
Our case study and high level networking driven MCX Marketing Summit will examine in detail the key issues, challenges and opportunities facing the marketing community against a background of rapid advances in technologies – from Advanced Analytics and Biometrics through to Virtual and Augmented Reality, Robotics and Artificial Intelligence. These constantly evolving technologies are allowing organisations to take an increasingly holistic view of their customers across the enterprise while at the same time facilitating the delivery personalised offerings and co-creation opportunities to further enhance the CX.
Research shows that the marketing function is playing an increasingly important role in CX as advances in technology enable greater customer understanding and insight, allowing organisations to increasingly personalise and tailor their offering to ever more demanding and proactive customers.
The CX Marketing Summit will feature the latest networking and engagement technologies designed to allow delegates to back to their organisations armed with all the tools, strategies and techniques they need to deliver successful CX strategies over the long term for sustainable competitive advantage.
EBM Group Events
Customer Engagement Summit 2018Westminster Park Plaza Hotel, London 12th November 2018
2018 Engage AwardsWestminster Park Plaza, London 12th November 2018
Engage Focus GroupsHilton London Heathrow 28th November 2018
Digital Workplace Directors ForumWaterloo Park Plaza, London 30th January 2019
Future of the Contact Centre ConferenceVictoria Park Plaza, London 13th February 2019
2019 Employee Engagement SummitVictoria Park Plaza, London 10th May 2019
CX Marketing Summit 2019Victoria Park Plaza, London 13th June 2019
Customer Engagement Transformation ConferenceVictoria Park Plaza, London 11th July 2019
Internal Communications ConferenceVictoria Park Plaza, Central London 26th September 2019
Customer Robotics and AI Directors ForumLondon 26th September 2019
NICE inContact, has announced findings from the breakthrough global research study that measures real-world consumer experiences including most recent service interaction, satisfaction, loyalty and advocacy – including Net Promoter Score® (NPS®) – across communication channels. The second annual NICE inContact Customer Experience (CX) Transformation Benchmark includes consumers from three countries – United States, United Kingdom and Australia – […]
The latest retail sales figures from the Office for National Statistics have been released shining a light on the current state of the UK retail sector. In the three months leading up to September, retail sales increased by 1.2% with ‘other stores’ accounting for the strongest growth. This 3.9% was the largest overall contributor, driven […]
By Olivier Njamfa, CEO and Co-Founder, Eptica Two interlinked trends are driving customer experience today. In an ever-more competitive, winner takes all world, brands understand the vital importance to the bottom line of engaging more deeply with their customers. At the same time, consumer expectations are continually rising, as they expect more from the brands […]