Events: Virtual CX Marketing Summit

CX Marketing Summit Virtual 2020

Now in its 3rd year and back this year as an exciting Virtual event, discover how the marketing function is playing an increasingly important role in CX

The Virtual CX Marketing Summit will take you on a journey to CX excellence, as we look at the increasing number of organisations who are combining the efforts of the customer and marketing departments to provide consistent messaging and further enhanced customer understanding and insights, which leads to tailored, personalised offerings that attract and retain a loyal customer base. Every interaction that a customer has with a company, be it online or offline, changes their impression of the brand. For this reason, there has never been a more important time for the marketing function to ensure a great CX through each touchpoint of creating awareness, driving conversions, and keeping existing customers happy.

The day will provide a survival guide for CX as we discuss topics such as how we can use service design to break down business silos, how we can build a better CX using an inside-out model, the new technologies that can transform engagement, how to master digital advertising in the machine age, how we need to stop thinking channels and start thinking journeys, the use of VOC in marketing, and what the era of omnipresent experience means for you.

The organisations sharing their stories at the Summit are seeing a more seamless CX being created as a result and, by joining them, you’ll be able to reap the same rewards. Make sure you don’t miss out on the Virtual CX Marketing Summit.

Two day Virtual Event

Virtual Round Table Sessions

10 Topic Streams

400+ Delegates

Networking Opportunities

40 Presentations

View the exclusive Preview Guide

View the exclusive Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

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2020 Topic Streams

2020 Chairs

Manuela Pifani

Manuela Pifani

CXellence Consulting Founder and Managing Director Click to read more...
Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to read more...

2020 Speakers

Joe Rice

Joe Rice

Twitter Data & Enterprise Solutions Click to read more...
Mark Evans

Mark Evans

Direct Line Managing Director, Marketing & Digital Click to read more...
Lauren Drew

Lauren Drew

Financial Times Head of Marketing, Subscriptions Click to read more...
Matthew Ford

Matthew Ford

Hawksmoor Head of Marketing Click to read more...
Tim Bond

Tim Bond

DMA Group Head of Insight Click to read more...
Maria Fernando

Maria Fernando

Santander Asset Management Marketing Manager Click to read more...
Vanessa Bakewell

Vanessa Bakewell

Facebook Client Partner - Entertainment Click to read more...
Brandie Deignan

Brandie Deignan

Marco Pierre White Restaurants Managing Director Click to read more...
Amit Kumar

Amit Kumar

Photobox Head Of Marketing Technology Click to read more...
Michael Plimsoll

Michael Plimsoll

Adobe Industry Marketing Director Click to read more...
Rumyana Miteva

Rumyana Miteva

Secret Escapes Head of Performance and Revenue Click to read more...
Clayton Ricketts

Clayton Ricketts

Save the Children Senior Capacity Building Manager Click to read more...
Phil Szymala

Phil Szymala

Paypal Director of Market Research Click to read more...
Raghav Gupta

Raghav Gupta

Expedia Group Global CX Manager Click to read more...
James Kirkham

James Kirkham

Defected Records Chief Business Officer Click to read more...
Danusia Szczerkowska

Danusia Szczerkowska

Arval UK Ltd Customer Marketing Manager Click to read more...
Suzanne Ford

Suzanne Ford

Arval UK Ltd Head of Customer Experience Click to read more...
Moira Clark

Moira Clark

Henley Business School Director Click to read more...
Ryan Skinner

Ryan Skinner

Forrester Principal Anaylyst Click to read more...
Gareth Main

Gareth Main

Elder Director of Growth and Marketing Click to read more...
Rachel Thomas

Rachel Thomas

The Royal Mint Communications Manager Click to read more...
Deborah Owen-Ellis Clark

Deborah Owen-Ellis Clark

Places for People Director of Marketing Click to read more...
Matthew Myerson

Matthew Myerson

Chiswick Park Enjoy-Work Marketing & Communications Manager Click to read more...
Gavin Laugenie

Gavin Laugenie

dotdigital Head of Strategy and Insight Click to read more...
Danielle Malvern

Danielle Malvern

RedEye Senior Strategy Manager Click to read more...
Richard McCrossan

Richard McCrossan

Genesys Digital Global Digital Lead Click to read more...
Jack Fox

Jack Fox

Orlo Business Development Manager Click to read more...
Victoria Nickless

Victoria Nickless

Reading Borough Council Media and Campaigns Manager Click to read more...
Rebecca Harvison

Rebecca Harvison

BT and EE Head of Complaints Click to read more...
Neil Martin

Neil Martin

The First Word Director Click to read more...

2020 Agenda

Interested in becoming a speaker?

What our Delegates Think

Delegate Roles include

Marketing • Customer Experience • Communications • Content • Customer Insight • Products • SEO/Paid Marketing • Research • Strategy • Digital • Customer Loyalty • Social Media/Community • Direct Marketing • Public Relations • Consultants

2020 Sponsors

 
 

Who is Attending?

  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational

We are pleased to advise that this course is fully CPD accredited

Interested in Attending? Download the FREE Preview Guide

Interested in Attending? Download the FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media

Register Your Place

Bronze

2 Virtual Tickets
  • Access to 2 Day Event
  • End User Registration
  • No Travel Required
  • Access to all Presentations
  • Access to Virtual Roundtable Sessions
  • Access to 1-2-1 Meetings Networking App
  • Download of presentation slides
  • On-Demand Available post event

ONLY
£699

+Vat

Buy Tickets

Date: 8th & 9th October

Silver

Virtual Team Ticket
  • Access to 2 Day Event
  • End User Registration
  • No Travel Required
  • Access to all Presentations
  • Access to Virtual Roundtable Sessions
  • Access to 1-2-1 Meetings Networking App
  • Download of presentation slides
  • On-Demand Available post event

ONLY
£1295

+Vat

Buy Tickets

Date: 8th & 9th October

Annual

Festival Pass

Annual Subscription providing access for 1 person to EVERY conference for 12 months.

ANNUAL SUBSCRIPTION:

Extensive online hub of resources, case study presentations, 100+ hours of Webinar recordings, research, reports and more.

ONLY
£995

+Vat

Buy Tickets

Date: 8th & 9th October

Supplier

1 Ticket
  • Industry/Service Provider
  • Lunch & refreshments
  • Drinks & networking
  • Presentation slides
  • Access to video library

ONLY
£1495

+Vat

Buy Tickets

Date: 8th & 9th October

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We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media