Events: CX Marketing Summit

The third annual CX Marketing Summit

Discover how the marketing function is playing an increasingly important role in CX

Every interaction that a customer has with a company, be it online or offline, changes their impression of the brand. For this reason, there has never been a more important time for the marketing function to ensure a great CX through each touchpoint of creating awareness, driving conversions, and keeping existing customers happy.

The CX Marketing Summit will take you on a journey to CX excellence, as we look at the increasing number of organisations who are combining the efforts of the customer and marketing departments to provide consistent messaging and further enhanced customer understanding and insights, which leads to tailored, personalised offerings that attract and retain a loyal customer base.

The day will provide a survival guide for CX as we discuss topics such as how we can use service design to break down business silos, how we can build a better CX using an inside-out model, the new technologies that can transform engagement, how to master digital advertising in the machine age, how we need to stop thinking channels and start thinking journeys, the use of VOC in marketing, and what the era of omnipresent experience means for you.

The organisations sharing their stories at the Summit are seeing a more seamless CX being created as a result and, by joining them, you’ll be able to reap the same rewards.

Two Seminar Halls

Round Table Sessions

300+ Delegates

Networking Party

40 Presentations

9 Topic Streams

View the exclusive Preview Guide

View the exclusive Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media

2019 Topic Streams

2019 Speakers

Malcolm McDonald

Malcolm McDonald

Cranfield University School of Management Professor of Marketing Click to read more...
Colin Shaw

Colin Shaw

Beyond Philosophy CEO & Founder Click to read more...
Joe Rice

Joe Rice

Twitter Data & Enterprise Solutions Click to read more...
Charlie Clinton

Charlie Clinton

Unilever Digital Marketing Innovation Manager, Global Hair Team at Unilever Click to read more...
Sophie Wilkinson

Sophie Wilkinson

Hearst UK Head of Editorial Operations Click to read more...
Gerhard Fourie

Gerhard Fourie

Aston Martin Lagonda Ltd Director of Global Marketing and Brand Strategy Click to read more...
Tom Rainsford

Tom Rainsford

giffgaff Director of Brand, Engagement and Culture Click to read more...
Abigail Tan-Giroud

Abigail Tan-Giroud

St Giles Hotel CEO Click to read more...
Steve Kato-Spyrou

Steve Kato-Spyrou

John Lewis UX Manager Click to read more...
Anna Fenten

Anna Fenten

Searcys Head of Brand, Marketing & Communications Click to read more...
Gerry Br0wn

Gerry Br0wn

IDC European Software Group CX Research Director Click to read more...
Rob Curran

Rob Curran

Wunderman Chief Experience Officer Click to read more...
Tom Belt

Tom Belt

Wunderman Experience Lead Click to read more...
Katherine Brown

Katherine Brown

So-Sure Head of Marketing Click to read more...
Lucian Camp

Lucian Camp

Lucian Camp Consulting Principal Click to read more...
Josela Renardson

Josela Renardson

Valpak Limited Marketing Manager Click to read more...
Elaine Haines

Elaine Haines

Harrison Clark Rickerbys Ltd Business Development and Marketing Director Click to read more...
Caroline Darnbrook

Caroline Darnbrook

Darlington Building Society Director of Products and Marketing Click to read more...
Hanifa Dungarwalla

Hanifa Dungarwalla

Bauer Media Group Digital Marketing Manager Click to read more...
James Sutton

James Sutton

Raleigh International Business Development Strategist Click to read more...
Tim Bond

Tim Bond

DMA Group Head of Insight Click to read more...
Jamie Thorpe

Jamie Thorpe

Grass Roots Commercial Director Click to read more...
Phil Durand

Phil Durand

Confirmit Director, Customer Experience Management Click to read more...
Douglas Mancini

Douglas Mancini

CRITIZR Vice President Sales EMEA Click to read more...
Janis Thomas

Janis Thomas

Deltatre B2C Marketing Director Click to read more...
Hayley Brooksbank

Hayley Brooksbank

Osborne Clarke LLP Head of Communications Click to read more...
Will Pickering

Will Pickering

Funding Options Digital Marketing Manager Click to read more...
Richard Leader

Richard Leader

Touch Financial Head of Digital Click to read more...
Antony Antoni

Antony Antoni

World Animal Protection Global Brand Lead Click to read more...
Michael Hominick

Michael Hominick

Shell Marketing Manager, Retail UK Click to read more...
Paras Fatnani

Paras Fatnani

Quacquarelli Symonds Global Marketing and Communications Director Click to read more...
Rana Brightman

Rana Brightman

Siegel+Gale Senior Strategy Director, Employee Engagement Click to read more...
Philippa Scudds

Philippa Scudds

Canford School Director of Marketing and Communications Click to read more...

Interested in becoming a speaker?

What our Delegates Think

Delegate Roles include

Marketing • Customer Experience • Communications • Content • Customer Insight • Products • SEO/Paid Marketing • Research • Strategy • Digital • Customer Loyalty • Social Media/Community • Direct Marketing • Public Relations • Consultants

2019 Sponsors

 
 

Who is Attending?

  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational

We are pleased to advise that this course is fully CPD accredited

Interested in Attending? Download the FREE Preview Guide

Interested in Attending? Download the FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media

Register Your Place

Bronze

2 Tickets
  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY
£995

+Vat

Buy Tickets

Date: 19th June

Silver

5 Tickets
  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY
£1995

+Vat

Buy Tickets

Date: 19th June

Annual

Festival Pass

Annual Subscription providing access for 1 person to EVERY conference for 12 months.

ANNUAL SUBSCRIPTION:

Extensive online hub of resources, case study presentations, 100+ hours of Webinar recordings, research, reports and more.

ONLY
£995

+Vat

Buy Tickets

Date: 19th June

Supplier

1 Ticket
  • Industry/Service Provider
  • Lunch & refreshments
  • Drinks & networking
  • Presentation slides
  • Access to video library

ONLY
£1995

+Vat

Buy Tickets

Date: 19th June

Location

Friday 19th June – Victoria Park Plaza, 239 Vauxhall Bridge Rd, London SW1V 1EQ

DIRECTIONS:

The four-star Park Plaza Victoria hotel in London, situated within walking distance of Victoria train, coach, bus and Underground stations, provides an excellent transportation link to London Heathrow and London Gatwick airports. The hotel is also centrally located to some of the city’s main tourist and shopping attractions, including Buckingham Palace, Harrods, the Houses of Parliament, Theatreland and Oxford Street.

On-site facilities include dining options, Amber Spa and an Executive Lounge, this Victoria Station hotel is thoughtfully designed to suit business, conference and leisure travellers alike. The Park Plaza Victoria London is also a non-smoking hotel.

From London Paddington National Railway Station (approx 25 mins)

  • Take London Underground
  • Travel via the southbound Bakerloo Line service to Oxford Circus
  • Change for the southbound Victoria Line service and depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left

From King’s Cross & St. Pancras National Railway Station (approx 15 mins)

  • Take the London Underground
  • Take the Victoria Line southbound towards Brixton
  • Depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media