Knowledge - Insights: Podcasts

Today our Editorial Director Steve Hurst is joined by Martin Hill-Wilson. Martin is an author, industry commentator, frequent conference chair and keynote speaker. He has deep experience in customer strategy from technology to culture. Currently he is leading the charge in Emotive CX which focusses on the skills and management processes needed to deliver both the functional and emotive needs of customers. Especially important in these times of heightened anxiety and uncertainty.

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