Knowledge - Insights: Podcasts

Today our Editorial Director Steve Hurst is joined by Martin Hill-Wilson. Martin is an author, industry commentator, frequent conference chair and keynote speaker. He has deep experience in customer strategy from technology to culture. Currently he is leading the charge in Emotive CX which focusses on the skills and management processes needed to deliver both the functional and emotive needs of customers. Especially important in these times of heightened anxiety and uncertainty.
Podcast: Play in new window | Download
You may also like...

Tenable Generates 3x Qualified Pipeline Globally...
27th July 2022

Solve the data challenge for personalised CX in 2022 and...
21st June 2022

Should I stay or should I go? How established brands...
21st October 2021
Joining the Bots with Gerry Brown...
Gerry Brown
The 10 Best Ways to Increase ROI through your Website...
29th June 2021
Long Hold Times Are Killing Your Customer Experience...
23rd July 2020
Keep Up To Date - Subscribe To Our email Newsletter Today
Get the latest industry news direct to your inbox on all your devices.