AVAILABLE PRESENTATIONS

09:35

OPENING KEYNOTE: WHAT TO DO AND NOT DO WITH AI IN CUSTOMER ENGAGEMENT

BRIAN MANUSAMA, RESEARCH DIRECTOR CUSTOMER STRATEGIES, GARTNER

10:30

NHS CASE STUDY: GROUND BREAKING ROBOTICS AND AI INNOVATION IN THE NHS

MIKE GIBNEY, DIRECTOR OF WORKFORCE, THE WALTON CENTRE NHS FOUNDATION TRUST
DR GANESH BAVIKATTE, CONSULTANT AND CLINICAL LEAD FOR NEUROREHABILITATION MEDICINE, THE WALTON CENTRE NHS FOUNDATION TRUST

10:55

IFS-MPLSYSTEMS CASE STUDY: RISE OF THE BOT, WILL IT KILL THE PHONE? HOW CAN AI AND ROBOTICS DELIVER HAPPY CUSTOMERS?

PAUL WHITE, DIRECTOR OF CUSTOMER ENGAGEMENT, IFS-MPLSYSTEMS

12:35

PHILIPS CASE STUDY: WHAT CHATBOTS CAN TEACH YOU ABOUT YOURSELF

LAETITIA GRAMMATICO, DIRECTOR OF STRATEGY & INNOVATION, PHILIPS

15:00

ARTIFICIAL INTELLIGENCE, MACHINE LEARNING AND ROBOTICS – WHAT’S IN IT FOR YOU? THE ADVANTAGES OF MOVING FORWARDS WITH HI-TECH, LOW-TECH & NO-TECH

PETER MASSEY, MANAGING DIRECTOR, BUDD

15:50

THE CURRENT AND FUTURE USES OF AI TO TRANSFORM CUSTOMER EXPERIENCE

GERRY BROWN, RESEARCH DIRECTOR, IDC
HELENA SCHWENK, RESEARCH MANAGER, BIG DATA AI AND ANALYTICS, IDC

16:15

RAC CASE STUDY: OPTIMISING CONTACT CENTRE INTERACTIONS USING AI

JONATHAN GEORGE, DIRECTOR OF SALES AND SERVICE, RAC