Webinars

Sponsored by

Presented by:

Keith Povey

Keith Povey

Feefo Director of Marketing Click to read more...
Nicholas Brice

Nicholas Brice

Engage Business Media Guest Editor Click to read more...
12th August 2021
12:00

The launch of New Coke changed consumer’s emotional connections with brands forever. As businesses look to prosper after the pandemic, forging long-term, meaningful connections with customers will be key to success.

Join Feefo as we explore the impact of emotion on customer experience and uncover the science behind effectively understanding customers.

Agenda

  • How customer relationships and satisfaction has evolved
  • The importance of customer satisfaction and how to balance against other ways of understanding customers
  • Utilising and prioritising customer feedback effectively to deliver commercial results